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Toshiba vs HP vs Mac


rct

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I've used various platforms over the years. Built my own for work back at the end of the 8-bit days, then up to around the 486. Taught Macs and functionally was a Mac system manager in a publishing environment.

 

Now 3 laptops for personal use, along with three heavily used PCs, two less-used PCs and a Mac-OS (9.5 or whatever) that has some old hardware attached that still works quite well.

 

Now... I'd use a Mac if necessary at work. I'd never buy one because I don't think they're worth the cost premium both of hardware and in general, software.

 

One thing I've noticed about the past religious wars among Mac vs PC users is that it appears most Mac users haven't the slightest idea what goes on "under the hood" and don't care to know. They've been sold on "ease of use" whether it is or not. I discovered while teaching people to use the Mac that "intuitive" is not necessarily a transferable perception and "lost files" almost a weekly disaster. (Yup, they were still there, but...)

 

It also appears to me that "computers" - and our other various little electronic devices - are like our television sets in that one uses them until one trades up and puts it in the attic or gives to someone, or tosses one that doesn't work. We tend to expect to turn the key and have it do what we want like opening the door to our refrig.

 

Anyway, my current "most used" PC desktops were built in the local Radio Shack franchise by people I know and trust although I know a lot more about the software I use than they do. The price tag is acceptable - the same or less than if I drove to "the city" for a big box store other than Walmart, or if I built them myself. I know I get local support/service/backup if there's a problem or I want to mess with this upgrade or that - or if there's a leaky roof and the whole thing goes caput. I'm told that the Apple store some 65 miles away is of equal care about service.

 

The things to remember, IMHO, is to have double backup of anything you consider important; and to have that backup in a file format that either won't be dead in 3-4 years (an error I've made on some specialty software files that may as well as be gone) or that easily can be translated both from a specific medium and/or from such a basic format that you can keep those files up to date for use.

 

m

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I'm on my second HP laptop. I know little to nothing.

 

Except, of corse, this rant. Ready?

 

I started with the top-of-the-line laptop, I wanted it to last a while, 1200 bucks. I had the money. Bought it at Best Buy, and "paid them to 'set it up'". (remember that, you'll read it again).

 

About 9 months or so later, it broke. I read on the bottom on a label, "one year warrenty", so dug up my reciept, and brought it back to the REPAIR facility in the Best Buy store. One guy says I have to send it to HP, another says they can fix it. One guy says 3 weeks, another guy says "it's an easy fix- we have the parts. 3 days".

 

Well, 3 weeks later I call and they it WILL be ready the next day (3 weeks becuase of something like "needing permission from HP). I show up the next day and it ISN'T ready because they need "start-up disk". What the hell is a "start-up disk"? I don't really care, I just ask them WHY thet didn't think to get them 3 weeks ago. And why ask me for them? "Call HP and get them" I say. "We can't call HP, and they won't give them to us anyway". Only the owner".

 

So...I'm like, Why ME? For one, I don't KNOW what this crap is. I told them, "I bought it here, paid YOU to 'set it up', and YOU are the party fixing it. I shouldn't be involved in any way or WANT to be a go-between, and I have no clue about it. I PAID you".

 

"Sir, we HAVE no phone number for HP. We have the same 1-800 number you have". OK, fine, I'LL call HP and tell them to call you.

 

Many calls later to INDIA, to guys names "Frank" and "Joe", (who can't pronounce "Frank" or "Joe"), I'm flabbergasted. I have ONE request: "CALL MY SERVICE CENTER WHICH IS THE SAME PLACE I BOUGHT IT, AND GIVE THEM WHAT THEY NEED". Can't do that? OK, fine, give me the phone number of the HP repair place. (Indian accent) "Sir, we have no such number. I'll be happy to have you send it there. I'll give you an address". OK, fine, give me the number for HP IN THE UNITED STATES! I was routed ALL over the world.

 

I looked in the local White pages. ALL nubbers for ANYTHING HP in Oregon. All disconnected.

 

Finally got a hold of someone on the east coast. Told them this IS a problem. If NO place exist in the USA to repair a computer, and there is no contact available, and there is no way for a repair facility to contact HP, HOW THE HELL CAN A WARRENTY BE ANY GOOD! I mean, if the thing breaks, (as it did) and it can't be fixed locally (or within 3-6 months).....and if I buy it from somewhere (anywhere) and THAT place can not fix it because they can't TALK to HP.....

 

Anyway, THAT one got stolen. On my next trip to buy, I asked the guys WHO had any kind of back-up or service for their brand. The reply was "none". So, warrenty means nothing, and paying the guys to 'set it up' means nothing, because they have no way to back it up. So, I bought what was cheapest: another HP.

 

I guess when you buy, you are on your own.

 

I'm just going to give you some advice.

 

Buy from Best Buy and get the warranty, but nothing further. Don't ever go to them out of warranty, don't ever go to them for anything, other than a new whatever. Look for a local repair shop. They can actually do things to fit your needs, and they remove whatever you don't need (mainly, bloatware) They're also more than likely more qualified to do repairs and maintenance. They're also quicker and cheaper most of the time. I know first hand from working at one.

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I'm just going to give you some advice.

 

Buy from Best Buy and get the warranty, but nothing further. Don't ever go to them out of warranty, don't ever go to them for anything, other than a new whatever. Look for a local repair shop. They can actually do things to fit your needs, and they remove whatever you don't need (mainly, bloatware) They're also more than likely more qualified to do repairs and maintenance. They're also quicker and cheaper most of the time. I know first hand from working at one.

lol...I figured that, as you can likely see.

 

My post might have been a little confusing or poorly written, but the basic jist is that with no manufacturer offering support or backing thier product, paying a place such as Best Buy or any retailer to be your "guy" is money wasted. They have no way of getting cooperation or support, and thus, nothing really to offer themselves.

 

The ideal is what Milod does...that is, to find someone who is able and willing to support you. So, buying from THAT guy right from the start is the best bet. Someone who can serve you continually will not only have a better product, but also more deserving of any money you would pay them, AND in a better position to be of use when it comes to buying.

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The things to remember, IMHO, is to have double backup of anything you consider important; and to have that backup in a file format that either won't be dead in 3-4 years (an error I've made on some specialty software files that may as well as be gone) or that easily can be translated both from a specific medium and/or from such a basic format that you can keep those files up to date for use.

 

m

Yup.. the old I.T saying..

 

If its not backed up twice then its not backed up at all :)

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Last Christmas my wife bought me this H.P. computer,a model 2000-340CA and it has been nothing but a source of trouble and frustration since I first used it. The first thing I noticed was sometimes I'd be sending an email or writing a post on a forum or Facebook and everything that I had typed would vanish from the screen with no way to get it back.The battery packed it in after 3 weeks and sometimes you could be typing on a website and the bloody thing will dumpin the middle of another one.I've emailed HP and they have yet to reply and surprise,surprise when I looked at several consumers complaints forums dealing with computers,Hp not only had the worst reliability record and was also the most problem prone.It came as no big news to me that their customer service rating never topped 2 out of 10 with most od them being lower.I will try to contact them once more and if they don't at least give me the courtesy of a reply I'm going to badmouth them on every possible consumer complaints forum plus start off spreading the news on Facebook and if they have a Facebook page I'll certainly go there and stir up shite-until of course they remove any negative comments they see.

 

My buddy who is an IT specialist/computer programmer etc. at one of the biggest companies in Eastern Canada,has spent countless hours trying to trouble-shoot this thing and has even "flattened" it several times.I'll never go near any H.P. products again-I wouldn't even buy a pencil with their logo on it.I certainly wouldn't recommend one to anyone-not even someone I didn't like.

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Last Christmas my wife bought me this H.P. computer,a model 2000-340CA and it has been nothing but a source of trouble and frustration since I first used it. The first thing I noticed was sometimes I'd be sending an email or writing a post on a forum or Facebook and everything that I had typed would vanish from the screen with no way to get it back.The battery packed it in after 3 weeks and sometimes you could be typing on a website and the bloody thing will dumpin the middle of another one.I've emailed HP and they have yet to reply and surprise,surprise when I looked at several consumers complaints forums dealing with computers,Hp not only had the worst reliability record and was also the most problem prone.It came as no big news to me that their customer service rating never topped 2 out of 10 with most od them being lower.I will try to contact them once more and if they don't at least give me the courtesy of a reply I'm going to badmouth them on every possible consumer complaints forum plus start off spreading the news on Facebook and if they have a Facebook page I'll certainly go there and stir up shite-until of course they remove any negative comments they see.

 

My buddy who is an IT specialist/computer programmer etc. at one of the biggest companies in Eastern Canada,has spent countless hours trying to trouble-shoot this thing and has even "flattened" it several times.I'll never go near any H.P. products again-I wouldn't even buy a pencil with their logo on it.I certainly wouldn't recommend one to anyone-not even someone I didn't like.

 

my offer to take it off your hands is still good.

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MAC!!! [thumbup]

Apple pages, and the other equivalent programs to those found in MS Office do anything I need them to... and convert files on import or export (quite well) so there's no problem communicating with the PC world...

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All kidding aside...

 

In some ways I think we're about to enter a different world as alluded to by some of the conversation above.

 

The trend in operating systems and hardware is toward idiot software for the masses to play with facebook and crop their smartphone or pad's camera photos, or whatever - such as this forum. Then there is professional material that's in a whole 'nother world whether one buys a declining number of desktop Apple hardware or a Windows desktop hardware.

 

For most folks probably the pad sorta device will work if they add a keyboard to write longer pieces.

 

But I think the pricetag on real computers is going to start increasing because you don't run photoshop or a print publishing program or database all that well on an 8x10 "pad" although they'll write increasingly "dumb" aps for them.

 

In ways, I see the PC vs. Mac argument as becoming almost moot within 5 years, perhaps less; the arguments will be which "pad" and/or some sort of desktop or large desk/laptom configuration, probably with a touch screen.

 

m

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