Guest Farnsbarns Posted January 6, 2013 Share Posted January 6, 2013 Just wanted to give credit where it's due. My father ordered from these guys for my Xmas present. Today I realised there was a discrepancy on what was ordered and what was received. I actually assumed they had changed the spec on one of the parts so I sent a message expressing my disappointment. They replied, on Sunday afternoon, within an hour, apologising, explaining that it wasn't a change in spec but a mistake, offered to send a replacement part straight to me (rather than via my dad) and offered a replacement of another part because in my assumption there was a change in spec I've used another resistor in wrong place and trimmed the legs etc although I have since raided my FIL for hundreds of resistors and caps, including loads of the 2k2's that I used in the wrong place. Mistakes happen, it's how a company deals with it that counts. These guys did good!.. pedal parts Link to comment Share on other sites More sharing options...
Pin Posted January 6, 2013 Share Posted January 6, 2013 Just wanted to give credit where it's due. My father ordered from these guys for my Xmas present. Today I realised there was a discrepancy on what was ordered and what was received. I actually assumed they had changed the spec on one of the parts so I sent a message expressing my disappointment. They replied, on Sunday afternoon, within an hour, apologising, explaining that it wasn't a change in spec but a mistake, offered to send a replacement part straight to me (rather than via my dad) and offered a replacement of another part because in my assumption there was a change in spec I've used another resistor in wrong place and trimmed the legs etc although I have since raided my FIL for hundreds of resistors and caps, I including loads of the 2k2's that I used in the wrong place. Mistakes happen, it's how a company deals with it that counts. These guys did good!.. pedal parts That's nice to read and good luck to them. I hope they do wellas it is deserved. Sadly, I am not of a talent to make use of their wares. I'm still trying to summon the courage to swop out pickups and rewire a la Jimmy Page on my Epi G400 never mind design and make my own pedal. But respect to you Farns! Link to comment Share on other sites More sharing options...
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