bingo Posted March 26, 2013 Share Posted March 26, 2013 I Sent my LP back to Gibson repair and they damaged my guitar. They agreed to replace my LP with a new one. Does any one know how long it takes to pull one off the shelf and ship it to me? It has been a month and all I get from customer service is I will email you when I get a tracking number. Any thoughts or explanations? Link to comment Share on other sites More sharing options...
Guest Farnsbarns Posted March 26, 2013 Share Posted March 26, 2013 I Sent my LP back to Gibson repair and they damaged my guitar. They agreed to replace my LP with a new one. Does any one know how long it takes to pull one off the shelf and ship it to me? It has been a month and all I get from customer service is I will email you when I get a tracking number. Any thoughts or explanations? I can't help but I am interested in where you are in the world and who in customer service is dealing with it? I had a vaguely similar situation and once the US based CS guys got involved due to my post on here things happened. On the whole Gibby CS is excellent. Link to comment Share on other sites More sharing options...
kidblast Posted March 26, 2013 Share Posted March 26, 2013 Any thoughts or explanations? yea,, they're dragging their feet.... keep at them, but be professional while doing so, (no need to be obnoxious --- yet..) the squeaky wheel you know?? Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 I can't help but I am interested in where you are in the world and who in customer service is dealing with it? I had a vaguely similar situation and once the US based CS guys got involved due to my post on here things happened. On the whole Gibby CS is excellent. I'm in the Us South Carolina Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 yea,, they're dragging their feet.... keep at them, but be professional while doing so, (no need to be obnoxious --- yet..) the squeaky wheel you know?? I have had 14 emails. Only response is when I get the tracking number I will let you know. I also wrote a letter to the president of the company. No response yet. Being civil but only with great effort. Link to comment Share on other sites More sharing options...
rct Posted March 26, 2013 Share Posted March 26, 2013 I also wrote a letter to the president of the company. He's goofin off in his own forum. rct Link to comment Share on other sites More sharing options...
kidblast Posted March 26, 2013 Share Posted March 26, 2013 man what a pain... Sorry to hear of your woes... Wishing you from here, a speedy conclusion. Link to comment Share on other sites More sharing options...
rct Posted March 26, 2013 Share Posted March 26, 2013 man what a pain... Sorry to hear of your woes... Wishing you from here, a speedy conclusion. I thought that said "...a speedy concussion...". Man, I thought, that's harsh! rct Link to comment Share on other sites More sharing options...
kidblast Posted March 26, 2013 Share Posted March 26, 2013 LOL!! but really man, don't ya think that would be very unlike me... B) Link to comment Share on other sites More sharing options...
Gunner Posted March 26, 2013 Share Posted March 26, 2013 I went through something similar in 2008. They told me it would be a "couple of weeks" and it ended up being 2-3 months as I recall. They did overnight it to me when they finally got it done though. Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 man what a pain... Sorry to hear of your woes... Wishing you from here, a speedy conclusion. Thanks fir the concern Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 I thought that said "...a speedy concussion...". Man, I thought, that's harsh! rct I might get a concussion from banging my head against this brick wall. ha ha Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 I went through something similar in 2008. They told me it would be a "couple of weeks" and it ended up being 2-3 months as I recall. They did overnight it to me when they finally got it done though. They have not given me any time line. Two weeks or two yeears. Who knows? Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 Took less than 2 months to get my Dot replaced, and that included a lag because they didn't have a replacement in stock. Perhaps they don't have one for you in stock, and have to wait for one to be made available. The repair division repaired my LP. Sent me an invoice of the completed repairs. Got a tracking number. Then from customer service an email stating my LP was damaged and they would send me a 2013 Standard LP. That was nice but when and why the hold up? Link to comment Share on other sites More sharing options...
bingo Posted March 26, 2013 Author Share Posted March 26, 2013 Bingo, if you really think about it, it's kind of pointless to be asking this question here, as this is a customer forum, and no one here can answer it. You need to get in touch with a manager at Gibson who can provide an authoritative answer. I have called many times and tried to speak with a manager, no one calls back. I have sent emails and even sent a certified letter to the owner of the company. Still no response. I was just trying to find out if anyone else had an issue like this and how it was resolved. Thanks everyone for the replies. Link to comment Share on other sites More sharing options...
stein Posted March 26, 2013 Share Posted March 26, 2013 Having to wait sucks, but depending on what it is, I would say a couple months is totally reasonable. I think we have a tendancy to think of Gibson as just making the same thing in perpetuality, but they actually change quite a bit. They make stuff in groups or runs, so to speak. Then rearrange or re-tool a bit, and make another run. I read somewhere it takes like 22 hrs or 17 hrs or something to make a Gibby. My memory is not reliable on this, but really the point is that it isn't all at once. Paint drying, stuff like that. And a particular body might have to wait on a shelf waiting for a particular guy to carve a particular top. Said all that to say, you might be lucky if your particular guitar model is sitting on a shelf. Another thing: and for what it's worth, I have only dealt with CS once in recent years. They aren't really all that "connected" to everything that's going on. They do seem helpful, and nice, but honestly don't have the answers or the way to get it most of the time. It's not like Fender in the old days where a guy answers and goes, "I think so-and-so built that, let me connect you". Or they just walk ever and find him. When I called them, the guy had to figure out who to ask to get the answer, then that guy figured out it was this guy, interupted him, then had the other guy call me back. In other words, the guy who answers the phone isn't dumb, he just ain't aware of where all the part are that day, if it's drying, on a shelf, etc. I know one guy on here, who instead of waiting, found another guitar roughly the same price, and asked to get that one instead. Gibby reimbersing the dealer. Have you thought of that? or asking for an "equivelant" model? Maybe from the dealer you got it from? Link to comment Share on other sites More sharing options...
bingo Posted March 27, 2013 Author Share Posted March 27, 2013 Having to wait sucks, but depending on what it is, I would say a couple months is totally reasonable. I think we have a tendancy to think of Gibson as just making the same thing in perpetuality, but they actually change quite a bit. They make stuff in groups or runs, so to speak. Then rearrange or re-tool a bit, and make another run. I read somewhere it takes like 22 hrs or 17 hrs or something to make a Gibby. My memory is not reliable on this, but really the point is that it isn't all at once. Paint drying, stuff like that. And a particular body might have to wait on a shelf waiting for a particular guy to carve a particular top. Said all that to say, you might be lucky if your particular guitar model is sitting on a shelf. Another thing: and for what it's worth, I have only dealt with CS once in recent years. They aren't really all that "connected" to everything that's going on. They do seem helpful, and nice, but honestly don't have the answers or the way to get it most of the time. It's not like Fender in the old days where a guy answers and goes, "I think so-and-so built that, let me connect you". Or they just walk ever and find him. When I called them, the guy had to figure out who to ask to get the answer, then that guy figured out it was this guy, interupted him, then had the other guy call me back. In other words, the guy who answers the phone isn't dumb, he just ain't aware of where all the part are that day, if it's drying, on a shelf, etc. I know one guy on here, who instead of waiting, found another guitar roughly the same price, and asked to get that one instead. Gibby reimbersing the dealer. Have you thought of that? or asking for an "equivelant" model? Maybe from the dealer you got it from? Thanks for the reply. I told them in the first email back to them that an LP like mine was available at the store I purchased mine from and just give me a credit to pick up that one. They said they could only replace from "factory inventory". That implies something completed and ready for shipment. I would be happy if they just told me what the hold up is and a simple time line on possible shipment. Are they waiting on new strings to come in? Ha Ha Link to comment Share on other sites More sharing options...
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