[Important information for Epiphone Les Paul Ultra-III and Ultra-339 owners!]

Attention Ultra-III and Ultra-339 Owners!

 

It has come to our attention that a small percentage of “Les Paul Ultra-III” and “Ultra-339” guitars have entered the market equipped with pickups that were incorrectly produced causing them to be “out of phase.” This issue is observable with the toggle switch in the middle position. With both pickups selected (middle toggle position) the output will be weak with a mid range emphasis. In the other toggle positions the output will be normal. Additionally, sometimes other related symptoms can occur as well that resemble improper electronic grounding.

 

Great measures were taken to ensure guitars equipped with these pickups did not enter the market place. Unfortunately, our efforts were not entirely successful. However, we do believe that the numbers are very limited with the majority of them being Ultra-339’s.

 

As always, we stand behind our products 100% with our Limited Lifetime Warranty and will repair or replace any guitars found to have this issue. We work tirelessly to provide you with the highest quality guitars available and apologize for any inconvenience this may cause.

 

If you believe your “Les Paul Ultra-III” or “Ultra-339” has this problem do not attempt to repair it yourself. Please contact the authorized Epiphone retailer where you purchased the guitar and arrange for a repair/replacement immediately.

 

If you have any questions or concerns or need further assistance, please feel free to contact our Customer Service department.

 

GIBSON CUSTOMER SERVICE

 

EMAIL: http://www2.gibson.com/Gibson/Talk-2-Us.aspx

 

PHONE:

 

In the USA: 1-800-4GIBSON (1-800-444-2766)

 

In Europe: 00+8004GIBSON1 (00+800-444-2766-1)

 

Thank you for your continued support.

Epiphone

Ok ... Sent my ultra 3 to you guys... Do your magic :-)

One thing to add ... Man I miss it ..

[Important information for Epiphone Les Paul Ultra-III and Ultra-339 owners!]

Just heard that the replacement pick up is on back order till next month ... Really? I have to wait that long?

[Important information for Epiphone Les Paul Ultra-III and Ultra-339 owners!]

I have my ultra 3 into the warranty shop just for this reason.. I can take a wire and touch the pickup cover to the bridge and it kills the pickup like a kill switch... An alot of buzzing when you touch the pickup by its self... Hope to have Epiphone provide great warranty service for this bad pickup problem..

Thanks guys.