As you can imagine, I was very excited to recieve my new Gibson in the post today but then, after playing it for a few minutes I became very dissapointed because there seems to be a problem with the guitar. Basically, the guitar is very badly setup and the strings rattle from about half way up the neck. So i look at the relief and right away I can see that the guitar has way too much relief. I then unscrew the plate on the headstock to get to the truss rodd and I see right away that the truss rod is completely loosened. So I tighten it a bit to get to a more acceptable relief but then the buzzing is all across the neck and I see that the action is way too low. I take a measurement at the 12 fret low e string and it is only 1mm on the low E string! That is 0.039" when it should be 6/64". So what is actually going on here? Is the saddle too low? Has the guitar dried up too much and the top has sunk in while in storage for the last 6 months? The guitar came sealed from the factory so how can this be? The inspection leaflet that came with the guitar shows that it was inspected at the end of last year. Up at the top, it says "Action 12th fret L:5 H:3. I guess the L refers to the low string and the H to the high string but not sure what the number means. Maybe it means the 5/64ths low E string and 3/64ths high E string? But in that case I don't know where those measurements come form because the height of the strings is Much lower and much too low.
Is any of this odd? I would appreciate any help and advice. Maybe I got it wrong and will need a humidifer or maybe all Gibson guitars ship with the truss rod loose for safety reasons? I have purchased many guitars from many manufacturers, Martin, Taylor, Maton, Cole Clark and never have I seen something like this. The guitar is unplayable! So what should I do?
thanks!