J D Williams

Hello, anyone have an idea how one gets a service order to have Gibson repair a new, but damaged, guitar? I bought a new hummingbird last month. The music shop told me it came to them with a small 1 1/2" scratch on the face of the body. I thought I could get it repaired easily by Gibson (wrong). First three phone calls, I was told Gibson is not responsible for damage. I explain I just wanted it repaired and I will do what ever it takes. Somewhere in the next ten Emails, I was given a case number, but no one has given me approval to ship it to their repair shop. This isn't a "who's at fault" case. I'm over 75 years old. I just want my new guitar fixed before I kill over. I have agreed to pay for everything in every phone call and every Email. I talk to one person and next I hear I was referred to someone else. I made my own shipping box to go over the thin box it originally came in. How do I get confirmation to send this guitar in for repair? Any help would be deeply appreciated.