Hello, anyone have an idea how one gets a service order to have Gibson repair a new, but damaged, guitar? I bought a new hummingbird last month. The music shop told me it came to them with a small 1 1/2" scratch on the face of the body. I thought I could get it repaired easily by Gibson (wrong). First three phone calls, I was told Gibson is not responsible for damage. I explain I just wanted it repaired and I will do what ever it takes. Somewhere in the next ten Emails, I was given a case number, but no one has given me approval to ship it to their repair shop. This isn't a "who's at fault" case. I'm over 75 years old. I just want my new guitar fixed before I kill over. I have agreed to pay for everything in every phone call and every Email. I talk to one person and next I hear I was referred to someone else. I made my own shipping box to go over the thin box it originally came in. How do I get confirmation to send this guitar in for repair? Any help would be deeply appreciated.
Process for getting new guitar repaired
in Gibson Repair and Restoration
Posted
Hello, anyone have an idea how one gets a service order to have Gibson repair a new, but damaged, guitar? I bought a new hummingbird last month. The music shop told me it came to them with a small 1 1/2" scratch on the face of the body. I thought I could get it repaired easily by Gibson (wrong). First three phone calls, I was told Gibson is not responsible for damage. I explain I just wanted it repaired and I will do what ever it takes. Somewhere in the next ten Emails, I was given a case number, but no one has given me approval to ship it to their repair shop. This isn't a "who's at fault" case. I'm over 75 years old. I just want my new guitar fixed before I kill over. I have agreed to pay for everything in every phone call and every Email. I talk to one person and next I hear I was referred to someone else. I made my own shipping box to go over the thin box it originally came in. How do I get confirmation to send this guitar in for repair? Any help would be deeply appreciated.