So I bought a brand new Southern Jumbo back in January and absolutely love the guitar. However, the more I played it the less "right" that it felt. It didn't really bother me because I knew after I had my regular luthier "tweak" it a little to my specs that it'd be one that I'd probably never let go of. So, I finally get around to taking it in and tell him to "make it right" and explain to him that the action is a little high for me and that the guitar doesn't seem to meet the specs, even with just a visual inspection, listed on the accompanying paperwork of 6/64" (according to the paperwork, the guitar was thoroughly inspected and setup at the factory...what a laugh). He looks at the neck and determines that it is straight and then looks at the saddle and says, "found your problem!"... He asks me immediately if I had changed the saddle from the original, which I had not. Not only was the saddle about 1/8" too high (which I understand is normal so it can be setup for the individual), but it didn't even fit in the bridge! The tension of the strings was causing the saddle to lean about 15 degrees toward the neck because of the large gap in the bridge. While I can understand this kind of crap workmanship on a $300 guitar, there is simply no excuse for it in a guitar that has a list of better than $3300. I don't know if Gibson would have taken this in as warranty work but with shipping both ways and god knows how long it would be gone, I just had him do the repairs himself and do it right.
I didn't want to believe the criticism that the new stuff from Gibson gets so often, but now I think I'm a believer... To say I'm disappointed would be an understatement.
