Jump to content
Gibson Brands Forums

Mr Clean

Members
  • Posts

    14
  • Joined

  • Last visited

Posts posted by Mr Clean

  1. Just an update on this.

    The dealer is being very difficult so I'm having to take further action.

    I can't say any more at this stage, but I will post the whole story once it reaches a conclusion.

     

    Just to say that a representative from Gibson themselves contacted me after reading my posts and was super helpful.

     

    Thanks for all your help and support.

  2. Learning to play guitar involves learning about guitar as well. There's a learning curve for what to look at and what to look for when purchasing a new guitar, be it factory new or a used instrument. We all have had similar experiences over the years.....I know I have! I hope this doesn't put a bad taste in your mouth for Gibson. They are largely hand built and as such there will be a few that are sub-standard now and then. Do you have any guitar playing friends with some experience that could help you understand guitar construction and what it takes to be a good one? Talk to the luthiers you've involved in the process......pick their brains. Hope it all works out in the end!

     

     

     

    What is the two and four ribbon thing? I'm curious.

  3. Welcome to the Forum. Sorry to hear of your misfortune. Does your 200 have a two or four ribbon bridge? Four ribbon bridges require a better than average neck set to be right. Any photos? I hope this is resolved to your satisfaction.........

     

    Sorry, I'm completely non technical. What is the two or four ribbon bridge?

  4. Was it a Gibson Dealer that you took the guitar too for adjusting? Or just a tech? did you buy it new? where are you located?

     

    I wouldnt let any tech Touch any of my New guitars till the warrentees have expired.. thats just me.. it also took alot of lookng to find a luthier tech that was Good enough to do what is required on my stuff...

     

    The guitar was bought new.

  5. Couldn't you just return the guitar to the dealer for another example? Hopefully, Gibson will treat you right.

     

    I'd be happy with a replacement, but the dealer is saying there is nothing wrong with the guitar. So now it's down to the folks at Gibson to help me.

     

    At this point I wont be posting any of the names involved or any pictures of the specific guitar, just in case I have to take further action with this.

    But I do have pictures, copies of all the correspondence and letters from 2 of the luthiers, just in case.

  6. Yes, i can imagine this leaving a bitter taste in the mouth, especially with something like a J-200, or any Gibson for that matter. Hope it will be sorted and you will be back playin' away and lovign the tone and playability, keep us posted !

     

    I'm not bitter about it, these things happen.

    What irks is the stance of the shop in saying the guitar is OK.

    Hopefully Gibson will sort it and I'll have it back soon.

  7. Why not return the guitar before any work was done?

     

    I'm not a pro player, I understand that a neck reset is a major job and I will be without the guitar for some time, so I was hoping that we could just get the guitar playable.

    The tech only lowered the saddle, so it wasn't anything major or irreversible.

  8. Hi there.

     

    Has anyone else out there had major problems with a brand new Gibson acoustic?

     

    I recently spent my life savings on a gorgeous new SJ200.

    I played it for a few weeks, and it sounded great, but I was really struggling with the high action on the guitar so I took it to my guitar tech to get it set up.

    Then the bombshell I didn't expect to hear.....

    He told me that the neck had been poorly set at the factory and that he could lower the action as much as he could now, but that I would definitely encounter problems in the future.

    I was completely gutted, but seeing as I'm a complete novice in such matters I took the guitar to 2 other respected luthiers, but they said exactly the same thing.

    I took the guitar back to my own tech and he lowered the saddle to make the guitar playable. Now the guitar play OK (though the action is still quite high) but there is now barely any break angle over the saddle to the bridge, and if I strum hard I sometimes get a 'sitar' effect sound.

    So the guitar was sent back to the dealer. They looked at it and informed me that Gibson wouldn't re set the neck as there is nothing wrong with it. They also said that they had loads of Gibson acoustics in stock and that most of them don't have much of a break angle over the saddle.

    I wasn't happy with this at all, so I dug my heels in and I've now been told that the guitar is being sent to Gibson for someone there to look at.

    Hopefully they will act with the integrity and honesty that you associate with Gibson and sort the guitar out for me.

    I'll let you know how I get on.

×
×
  • Create New...