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Repair shop turn-around time

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I have a new (in warranty) guitar that has been in your shop for a little over two weeks. After three unanswered phone calls to your 800# to inquire about what an average turn-around time is for a repair/replacement evaluation, and two emails, I was contacted by email a week ago and told that it was being checked "as we speak". Nothing since. Please advise.

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Please email me directly at tmoney@gibson.com. We've been having phone problems with messages not reaching their destination but I'll want to look into the emails, etc.




Todd Money


Gibson Repair & Restoration

138 12th Ave North

Nashville, Tn. 37203

(615) 871-4500 ext 2282

800-4-GIBSON ext 2284

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