sngz4hm Posted April 13, 2012 Share Posted April 13, 2012 I have a new (in warranty) guitar that has been in your shop for a little over two weeks. After three unanswered phone calls to your 800# to inquire about what an average turn-around time is for a repair/replacement evaluation, and two emails, I was contacted by email a week ago and told that it was being checked "as we speak". Nothing since. Please advise. Link to comment Share on other sites More sharing options...
tmoney Posted April 19, 2012 Share Posted April 19, 2012 Please email me directly at tmoney@gibson.com. We've been having phone problems with messages not reaching their destination but I'll want to look into the emails, etc. thanks, Todd Todd Money Manager Gibson Repair & Restoration 138 12th Ave North Nashville, Tn. 37203 (615) 871-4500 ext 2282 800-4-GIBSON ext 2284 Link to comment Share on other sites More sharing options...
sngz4hm Posted April 20, 2012 Author Share Posted April 20, 2012 Thanks for responding Todd. I have sent an email to the address you provided. Keith Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.