MCK Posted February 27, 2009 Share Posted February 27, 2009 Hi everyone, I have a problem in GR3 which I'm trouble shooting with NI technicians but I am not sure if they have any RIP boxes available to them so it might take longer than I'd like. I'm trying to isolate the issue and see if the RIP box or its drivers are causing this situation. So if one of you out there with similar configuration, WinVista 32, GR3, RIP box etc can test this for me I'd really appreciate it. So please start GR3, load any preset with say Skreamer effect in it. Simply right click on the on/off switch. Then you will see the learn context menu. Click Learn and then press any keyboard key, say "S". You should get a prompt that tells you the Learning process has been completed successfully. From now on you can turn Skreamer on/off using the S button on the keyboard. If you got this far all is well and the issue is not related to our RIP config. In my case Learn function does not respond at all. The Learn completed prompt does not come up at all and I can't map any keyboard presses to any part of GR3. Now the last test, after the learn please close GR3 (X marks the spot!). In my case I get a nasty crash if I have tried the Learn process. Lets see if your mileage varies. Thanks for all your assistance. Cheers Link to comment Share on other sites More sharing options...
MCK Posted March 1, 2009 Author Share Posted March 1, 2009 Anyone? Your help will be most appreciated. Thanks in advance. Link to comment Share on other sites More sharing options...
MCK Posted March 2, 2009 Author Share Posted March 2, 2009 Guys come on. NI came back to say they do not have a RIP in their office to test & verify whether the issue is related to RIP or not. Since there is another bug in the RIP I am hoping to nail this down asap so Gibson can get this fixed as well. NI says the Learn function failure is related to the Audio subsystem in use so there is a chance it can be related to the RIP. Your testing should not take anymore than few minutes. Your help will be most appreciated. Thanks in advance. Link to comment Share on other sites More sharing options...
MLB Posted March 2, 2009 Share Posted March 2, 2009 MCK, I'll try this tonight for you and report back. Just thought about it (and edited this post), I don't have GR3 installed on Vista 32. I have it installed on WinXP....will that still work as a test for you MCK ? Hey, a quick queston for you. The GR3 Kontrol floor pedal......if I bought a used floor pedal...should it work fine with the GR3 software version that came with our DF's ? I would think so, but wanted to see if you knew. Link to comment Share on other sites More sharing options...
elantric Posted March 2, 2009 Share Posted March 2, 2009 Hey, a quick queston for you. The GR3 Kontrol floor pedal......if I bought a used floor pedal...should it work fine with the GR3 software version that came with our DF's ? I would think so, but wanted to see if you knew. It should work fine - i.e. its plug & play Just ignore the audio connections - use RIP. Link to comment Share on other sites More sharing options...
MLB Posted March 2, 2009 Share Posted March 2, 2009 It should work fine - i.e. its plug & play Just ignore the audio connections - use RIP. Hey, thanx Steve ! Link to comment Share on other sites More sharing options...
MCK Posted March 2, 2009 Author Share Posted March 2, 2009 MCK' date=' I'll try this tonight for you and report back. Just thought about it (and edited this post), I don't have GR3 installed on Vista 32. I have it installed on WinXP....will that still work as a test for you MCK ? Hey, a quick queston for you. The GR3 Kontrol floor pedal......if I bought a used floor pedal...should it work fine with the GR3 software version that came with our DF's ? I would think so, but wanted to see if you knew.[/quote'] Hi MLB, thanks for your offer to test. I think the way Vista & XP work is substantially different in that what works on one may not work on the other but if you can test that would be great! This way we can narrow the playing field a little. Thanks for your help. Link to comment Share on other sites More sharing options...
boardusmcer Posted March 3, 2009 Share Posted March 3, 2009 hey mck, i can try this tonight since i just got the DF back yesterday. I did left click the learn button a few times last night, but never tried right clicking it. if i left clicked it stayed depressed until i left clicked it again. i didn't figure out what it was for (wanted to play instead of read manuals) but when i closed gr3 i didn't have any issues either. this probably doesn't help much but i can give you more info tonight . Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 Hi there. Actually you can also go the way you initiated the learn process. In theory, right after you press Learn and it stays pressed in, next keypress on the keyboard should make it pop back up and give you a Learning completed type message. From then on whenever you press that key which you "Learned" it maps to whatever you Learned it into. When you clicked Learn and it stayed pressed did you press any other keys? Thanks for your help here. Most appreciated. Link to comment Share on other sites More sharing options...
elantric Posted March 3, 2009 Share Posted March 3, 2009 MCK Just a thought What type Computer and Keyboard do you have? i know you are running Vista 32, but many computers have a "media keyboard" with custom keys for launching DVD's, shopping the Dell / HP store, checking email, etc. Often these keyboards use a custom keyboard profile driver that cripples third party apps ( like GR3) from creating "macro" key commands. Often swapping to a generic keyboard solves the issue. Link to comment Share on other sites More sharing options...
boardusmcer Posted March 3, 2009 Share Posted March 3, 2009 i didn't press any keys after clicking... i can try that tonight. I do have a keyboard that launches quickstart and dvd's on my labtop so it may not work for me. I will try everything i can think of as soon as i escape from work... Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 No rush. Thanks for your help. Most appreciated. Link to comment Share on other sites More sharing options...
elantric Posted March 3, 2009 Share Posted March 3, 2009 It should look something like this Here - you get a message box 5 seconds after you press and release a key. Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 Right. And thats from a beautiful MacOS machine. Lets see now if anyone can get that on a MakeBillyRich machine... Thanks for all the help. Link to comment Share on other sites More sharing options...
boardusmcer Posted March 3, 2009 Share Posted March 3, 2009 i definitely didn't get any menu's that looked anything like that. I'm running 32 though and i put gr3 on my wife's comp running 64 so i can try both. Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 MCK Just a thought What type Computer and Keyboard do you have? i know you are running Vista 32' date=' but many computers have a "media keyboard" with custom keys for launching DVD's, shopping the Dell / HP store, checking email, etc. Often these keyboards use a custom keyboard profile driver that cripples third party apps ( like GR3) from creating "macro" key commands. Often swapping to a generic keyboard solves the issue.[/quote'] Elantric, sorry I missed this post earlier. I am trying this on my Lenovo X61 which has a regular laptop keyboard. NI confirmed this feature only works on a PC with working audio subsystem. Quite cryptic reply. Then I asked them to verify on a PC installed with a RIP and they said errrm, don't have one. Go figure. You make a 5 to 6 figure deal with Gibson to distribute 4000 copies of GR3 and not bother to setup for support. Oh well, so thats why we're doing this. I fear the issue might be affecting all people with Vista and RIP combination. Lets hope I'm proven wrong so I get to convince my family I finally need that MacBook Pro!!! Thanks for your help & insight. Link to comment Share on other sites More sharing options...
elantric Posted March 3, 2009 Share Posted March 3, 2009 Another variable - you have a tablet PC with the touchscreen "Tablet PC" drivers in Vista 32. Borrow a USB keyboard and use that as a test, Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 Ok. Mystery solved. I tried one last time with the whole shebang. All along I was trying this while my RIP not connected to my PC. With the RIP connected and powered up the learning feature works as advertised. Not sure what the relevance is and why its not documented in any ways but I am glad this is resolved before I went crazy. Now onto Learning all those MIDI actions from the FCB 1010. Thanks for all the help here. Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 Just confirmed. FCB 1010 - Midi in also works now. Just keep the RIP connected & fired up. Link to comment Share on other sites More sharing options...
boardusmcer Posted March 3, 2009 Share Posted March 3, 2009 Sweet! I'm glad you finally got it working Link to comment Share on other sites More sharing options...
MCK Posted March 3, 2009 Author Share Posted March 3, 2009 Thanks!!! So am I believe me. Link to comment Share on other sites More sharing options...
MLB Posted March 5, 2009 Share Posted March 5, 2009 MCK, I also didn't have an option to get into learn mode with no RIP connected, so I was thinkin I wasn't even gettin as close as you got. This week I just haven't had any time to get back to this....glad you sorted it out tho. Link to comment Share on other sites More sharing options...
MCK Posted March 5, 2009 Author Share Posted March 5, 2009 Yup. I'm glad too. Its not clear to me from a logic standpoint why you would need to have the RIP connected to "Learn" mappings of pedal/keyboard actions to parts of software but it is what it is. Wish it was spelled out clearly in NI docs so people like us wouldn't have to waste time. But hey, now its resolved so we're ok. Link to comment Share on other sites More sharing options...
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