Big Country1281734142 Posted February 18, 2009 Share Posted February 18, 2009 So I went to pick up my special ordered Masterbilt AJ500RE today, an hour and a half drive away, and the finish on the back and sides was super super DARK!! It looked like black spray paint, and you could barely make out a little of the rosewood grain on the sides, and none of the grain on the back. I've heard that sometimes they put on darker finishes to cover blemishes, poorly grained wood, etc. Needless to say, I was not happy with this guitar. They had another Masterbilt with rosewood back and sides and the same satin finish, and it looked awesome, but not the model I wanted. The difference was drastic. The guys at the store agreed, and called their rep at Epiphone to try to resolve the issue. The rep agreed to send another one, and personally check the finish before it shipped. He also agreed to let the store return the one they sent for me. Great customer service all around, although very inconvenient for all involved. Has anyone seen issues like this with the rosewood looking way too dark? It was crazy... I hate to wait, but I hate to settle even more. Link to comment Share on other sites More sharing options...
ajsc Posted February 18, 2009 Share Posted February 18, 2009 I haven't seen that, but I think you did the right thing!! Link to comment Share on other sites More sharing options...
TommyK Posted February 19, 2009 Share Posted February 19, 2009 Too many companies are taking the wrong tack in this tough economy. "Once we get the customer's money, he becomes the enemy. DO NOT OFFER HIM ANYTHING HE DON'T PAY EXTRA FOR." Congrats Epiphone for eschewing this ill conceived notion. Link to comment Share on other sites More sharing options...
Big Country1281734142 Posted February 19, 2009 Author Share Posted February 19, 2009 Well, they appear to be doing the right thing, but I'm gonna be a little upset if they send another one that dark... Should've taken pics... Link to comment Share on other sites More sharing options...
LHC- Jr. Posted February 19, 2009 Share Posted February 19, 2009 It sounds to me like you made the right decision. You ordered A guitar, not just any old thing someone decided to send you, and that means it's got to be THE guitar you want. Keep us posted, and good luck! Link to comment Share on other sites More sharing options...
YerDugliness Posted February 19, 2009 Share Posted February 19, 2009 I think you made the right choice, too, Big Country. The Masterbilt line is at the price point where the customer has a specific vision in mind, and if the guitar that is offered does not match that vision, the dealer should be willing to attempt to mediate the issue or be ready to lose the sale. Good for you! Dugly Link to comment Share on other sites More sharing options...
Svet Posted February 19, 2009 Share Posted February 19, 2009 Wow, that does sound odd and I think you made the right call in being patient! I've got three Masterbilts and they are all top notch and lovely to look at and play. I've got a DR500ra, an AJ 500r and the Ukulele. Link to comment Share on other sites More sharing options...
Big Country1281734142 Posted February 19, 2009 Author Share Posted February 19, 2009 Svet, thanks for the pics, I was able to show my wife the AJ 500R to help explain. The rosewood on mine was as black as your Martin pickgaurds... And man, what a collection you have!! I love the little offset headstock on the uke!! Link to comment Share on other sites More sharing options...
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