Tega.tm

Update.. thought I should let you guys know the outcome of this.. the guitar ended up going back to Gibson to look at… they said it was no good and sent me a new one. It was cracked along the tenon joint. the new one played out the box and I have only had to tune it a handful of times since October last year.. so all good now 👍 again thanks for all your help and suggestions

Yes quite.. I get my next one from thonmans I think 🤔

Yes.. sorry not sure why it’s sideways but there she is 🤘🏼

This was my thinking.. and my 2mm estimate was wrong the action is sweet now at 1.7 low E and 1.1 high e.. what a turn up for the books.. considering it wouldn’t even go down too 2.5.. and again sorry for all the hassle and measurements.. I will now have some catching up to do.. not sure what’s happened but I’ll take it!

Just thought I’d give a closing conundrum for you all.. after all the issues I’ve stated the wood fairy must have heard me and straightened the neck over night.. ?? i am dumbfounded! I got the guitar back from the shop and although it hadn’t changed any.. I spent 3 nights going over everything and got it nearly setup so it just sounded a bit off and was still choking out above the 14th on all strings.. I tried raising the action etc.. but it was to high to play properly.. it was a bit like my classical guitar.. I then left it over night and then took it to my friends house for him to see.. took her out the case and I proceeded to check tuning then we jammed for an hour or so.. low and behold no more choking out and neck was straight ( believe me when I say this.. that neck has been twisting about like it must have thought it was still on the tree.. I have never seen any guitar do the things this has done!) obviously baffled my friend and myself to the point of laughing whilst scratching our heads.. I was then able to lower the action to around 2mm with no issues whatsoever and tweaked the intonation to as good as it can be.. the nut slots are slightly tight but it tunes and more importantly has stayed in tune for almost a week now and has started to open up a bit. again no idea wtf has happened and touch wood the neck has figured out where it’s supposed to be and supposed to be doing now. 🤯😂 but so far so good 👍 again thanks for all the help guys and gals and sorry for hassles and now I definitely want to keep her after this magical mystery tour although I don’t understand why I am putting it down to the wood not quite finished seasoning or the trip from Nashville to Nottingham uk introduced more moisture. but she’s tuned across the board and playing now so happy days obviously any ideas or contact details for the wood fairy are welcome 😂

I’m using regular slinky 10’s. But it doesn’t matter now as I can see I’m just p**sing everyone off now so I’ll sign off from this and wish you all well and thanks for all advice and help/thoughts. take it easy.

I’m just following what Gibsons master luthier (Jim De Cola) says to do, which is check both fat and thin strings relief to check if they are within tolerance.. which is between .012 as highest tolerance and .005 as lowest tolerance. Now maybe I’m getting it wrong but if it’s not within that tolerance bracket then something is not right?. I’m sorry if I seem to be annoying but I’m not sure why if I’m following Gibson procedure.

So.. got it back from the shop today.. found a piece of paper in the case saying repair on it.. and it does now stay in tune.. but all the high strings are choking out all the way up the neck.. I checked the relief and it’s .010 on the low E and .003 on the high e.. what do you guys and gals think..?

Hi, I’ve called the shop yesterday to enquire if the guitar has been returned to them yet and if I will get a copy of the report to keep with the guitar and was told this could be arranged and they will let me know when I can go and collect it. But I’ll try once more to get them to replace it and if “I can’t get no satisfaction” I’ll take it to their customer service and try Gibson again.. hopfully this will be resolved and I’ll be checking to see if the neck has moved anymore as I have all the details from previous checks written down.. so we shall see..

I just had a look at my emails from Gibson Europe and one of them says to inquire with the shop if they can get a replacement or refund to me, so that seems that they didn’t even want it to be assessed.. my disabilities strike again and I have buggered up a straight forward replacement for some unknown reason 🤯🤦‍♂️.. any thoughts on how to salvage the situation.. although I’m sure I’ve told the shop Gibson have told me to return it as I had spoken to them not knowing how the process works and to be honest, which I explained to them, and they weren’t to happy about it.

Thanks for the info, I had emailed Gibson who had said it wasn’t normal for the issues explained and they had said to take i back to the shop immediately for help with warranty issues so that’s what I’ve done and am now at this point as stated in this topic.. but I think I may have to give them a call.. but again I’m not rich or anything and I assume calling the Gibson Europe will be a fairly big bill to add to all the price hikes we’re all experiencing currently.. not being tight, just trying to follow the rules and being taken for a ride by the looks of things.

👍 sounds like a plan.. as tbh this has taken up too much of my time as it is..

Thanks for replying, this was my thinking, it just doesn’t sit well with me on a musician to musician sale, as we all know and want that one instrument.

Although by no means does this make me an expert.. as I’m not a luthier.. I’m a player.. I will take it to a luthier to look at and if they say it’s normal as the shop have said, then I will accept that and give it to the luthier to setup and will probably never do anything more than change the strings on that guitar as it will obviously not work the same way all my others work.. just out of interest.. anyone own a Les Paul custom that developed crazing/ cracking finish from the heel up one side all the way to the end of the fretboard after a couple of weeks? If this is as they say “normal” then I will put it down to experience and bow out quietly..

i don’t mean that to sound like an insult or anything, just trying to explain a bit of where I’m at.. and like I said before if I can’t get it replaced for whatever reason I’ll just sort it myself.. but my point is I shouldn’t have to.. as i only bought it 31st December 2021 and these issues have happened in this short space of time, and if it was my first guitar I wouldn’t have noticed any tonal difference like the first guitar I bought as a boy that cost £40 and I played till it eventually gave up the ghost many years later by not being able to tune all chords but that was after many years of abuse.. I didn’t learn the conventional way due to circumstances,, I learned by ear and trial and error.. listening to songs off the radio and then figuring them out and writing them down so I could practice them.. so I trust my ears.. if it doesn’t sound right and I can’t have all cords in tune at the same time then something is not right.. I have played guitars with slightly twisted necks that have been ok and could ignore any slight tonal issues as these guitars were cheap and generally used for partying and getting passed round the fire. But I’m not willing to ignore any playability issue with a brand new Gibson custom. Again not trying to offend or anything just confused with this whole scenario.

Thanks for the the reply, my post about watching the video possibly sounded like I’m a YouTube give it a go kinda guy sorry, I’m well versed in setup and have been playing and setting up for many years. I was just trying to state I had done everything to Gibson spec and the guitar can’t play without issues. I have written all the measurements of the guitars string height at nut, action at 12th relief at 8th.. played all strings on all frets.. checking to rule out setup as the issue but found the neck was moving of its own accord and had written the new setup it had relaxed into then repeated the Gibson factory setup and so on.. to start with the guitar played in tune but wouldn’t play above 12th on any strings without fretting out.. and I the seen it had a noticeable hump going on.. to which I took it back.. to be told “no it’s fine but anything you want done will be chargeable works”.. I am not a fan of letting anyone else touch my guitars, cars, motorcycles, etc.. I do all works myself due to random issues that suddenly appear in someone else’s hands.. so I thought I would ask the question as I felt I was being fobbed off and also thought, I’ve never owned a Gibson before so maybe it need’s to settle more.. which was me trying to justify the problem in my own mind.. and basically they said yes to let it settle but spoke to me in quite a condescending manner which was annoying, but I thought ok I’ll follow your instructions… said thanks and took it back home.. unfortunately I’m not really a scene making type of person and like to think people are honest and good in general so I’ve not been as pro active or insistent as others would’ve been.. and I am now at this juncture where I feel taken advantage of because of my nature.. I have worked in hospitality when I was young and appreciate the sh*t customers can try and give so I try not to be that guy.. but it seems to be biting me in the ar*e..

and again I haven’t been rude or abrupt with anyone dealing with me from the shop, I’m just making sure that my money was well spent.. and like I said I had monitored a change and then crazing/cracking in the finish that grew longer by the day along the neck joint… so surely this is not normal behaviour for a guitar? I certainly have never encountered this on any of my guitars and some of them have traveled the length of the the country and back and on various camping trips etc.. these guitars have rarely needed more than a slight tweak in tuning at most.. and when they are hanging on the wall in the house for months on end without being played still stayed exactly as I left them.. so obviously all this has confused me with all the changes it’s been doing by itself..

Again I did follow Jim De Cola’s setup videos just to be sure I wasn’t doing anything different from what Gibson do before they send them out the factory..

Ment to say high e, sorry,

I probably should have mentioned that I had checked them over the course a of week the low e (thin one) had changed with no adjustment to anything from.008 to where it is now and then wouldn’t tune or intonate properly. As I had said earlier it looked wrong as in twisted and that’s why I had been checking it, just to note any change to verify or dismiss which is why I’m at the point I’m at now.

Just out of interest can anyone post what their measurement differences in relief on high and low e strings are at the 8th? I have a difference of around 6.5 thousands of an inch.. feeler gauge.010 & .003/4 (it’s in between the .003 & .004) if any of that makes sense?

This was what I was thinking about after I go to collect the guitar so I can attempt to ask them again for a replacement as I’m sure that when I go and look at it again and point out the condition is not acceptable and ask if they would be happy if the boot was on the other foot considering consumer rights act 2015 (after reading more about it) Which I’m sure will be answered by either yes or some sort of deflection.. I will then take the guitar for a second opinion and then I’ll be writing to the head office for replacement stating replacement as is my right apparently.. not sure why it’s has came to this point though as I’ve been nice in communication and given them numerous chances to resolve 🤷‍♂️ I haven’t been aggressive or slanderous and this is why I haven’t named them yet.. as it is a national business with shops all around the uk and I wouldn’t want to tar them all with the same brush as I have only felt with 1 shop.. so maybe the head office/ customer support office will be a better bet? What do you think? sorry if I’m causing hassle to you all. I guarantee you all that it’s not my intention. 👍

This has been my opinion after the first time I took it back.. as with the issues I stated.. tbh if I was the shop guy, at that point I would’ve been worried about recourse and said first thing, ok let’s go to a quiet area and explain each bit and see where we are, as it might be something simple.. and then offered to check setup, as that was the issue.. but tbh i would’ve seen all the issues straight away and thought sh*t we’ve got a potential return here.. then sent it off back to Gibson.. but with it taking me returning 3 times to get them to send it for assessment.. I’m starting to think they haven’t even done that.. I had stated I wanted a replacement so they aren’t losing out of a sale.. but the more they fob me off the more suspicious I get that it’s not just that it’s a hassle to return and order a new one.. and starting to doubt it’s new/ or authentic but obviously I’m trying not to get into that territory 🤦‍♂️ But it doesn’t all add up in my mind.. just saying.

Ok I think I had read something like that so.. I’ve taken the advice and bought the straight edge as well as this will come in handy for future setup issues.. I will give the guitar a good going over and I’ll just have to pay for it to go to Netherlands for them to look at.. I have probably made this whole process hard by trying to follow the instructions on warranty issues going through the shop.. but surely if I’m paying for them to assess then they will deal with it accordingly.

Thanks for that… I’ve watched it and by the looks of it..(as much as I didn’t want to believe it) as stated by most here (thanks again) they are trying to pull a fast one.. sorry for being a pain in the a**e I have learning disabilities so can take me a while to process information (and still not get it 🤔🤦‍♂️😂 and yes I do actually work in legal and environmental compliance but I learned how to do that over many years) but I think I have understood what’s happening here.. cheers again 👍