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Mike H

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  1. It seems Customer Service either doesn't read the emails sent via Talk 2 Us or just doesn't care enough to reply. Are there any forums that maybe Customer Service monitors that maybe we could use to ask questions? Any other way to get in touch about issues with our instruments? FWIW, my questions are directed to Epiphone (maybe that explains it? )
  2. If it's just the button (I probably would have called it a knob), you should be able to get a replacement pretty cheap. Worst case, if you can't get an exact replacement, you can replace all 6, maybe even upgrading the look of your guitar in the process.
  3. When I say I've raised the bridge several times, I mean multiple turns on the thumbwheels, cumulatively. These are not minor tweaks. The length of the exposed posts is now about 3/16" or half the thickness of the base of the bridge (for lack of a better term), so I assume there's still a bit of room before it tops out. When it was new, it was about half that on the bass side, nearly fully hidden on the treble side, with virtually zero fret buzz. Regarding string gauge, it was equipped from the factory with Cleartone Light (12-53). Those are the strings that were used when it was PLEK'd, so that's what I've been using. I'm thinking of upping that to 12.5 or 13 next string change, but I haven't gotten around to that yet. That said, that's more likely to require an adjustment to the truss rod rather than the bridge. Humidity is a factor I hadn't considered. It's a brand, spanking new guitar (well, 5 months old) which, as I understand it, and I could be wrong, means it's more susceptible to variations in humidity, so you may be on to something. My home is not humidified and neither is the guitar. Looks like another excuse to go the guitar store! This may have nothing at all to do with the case. But, at this point, it certainly seems plausible.
  4. I raised the issue with the dealer. He said they'll happily send me a third case, but I'm not confident that will fix the problem. Instead, I asked if maybe the would have any better luck reaching out to Gibson/Epiphone on this issue, as Customer Service seems to be ignoring my emails. I've got an old Fender gig bag that I may use. I've got to retire this case for now due to the damage it appears to be doing to the guitar - the bridge posts are nearing the limit of travel. This may turn into a much bigger problem than simply a defective or poorly designed case. This case has the bulge to accommodate the raised bridge, but I'm beginning to fear that may be simply decorative.
  5. This is the case that Epiphone specifically recommends for this guitar. Even the model number (ZENCS) suggests it's a Zenith case. It's not just the depth that's wrong. There's tons of room at the head, more consistent with the big-*** pegheads typical of an Epiphone. That doesn't bother me because it gives me a handy place to store my 2.5" 9oz leather strap.
  6. I wish I had done more research before I dropped a hundred and a half on the ZENCS case for my Century Zenith Archtop based on looks alone - and the gross assumption that it would be a perfect fit. As numerous others have observed in various forums and reviews, this case was clearly not designed for this guitar. It's far too small. The top presses hard on the bridge, eventually deforming the case so that the latch side no longer lines up, making it very difficult to close and, when I manage to close it, there's a gaping hole at the bottom. The dealer graciously replaced the case once, but now, barely a month later, the replacement is doing the same thing. I'm almost embarrassed to raise this issue with the dealer again, since it's not his fault (and he's been paying the shipping both ways). I'm now wondering if the constant downward force on the bridge is the cause of the ever increasing upper fret buzz in an otherwise delightful guitar. I've had this guitar for about six months and I've had to raise the bridge multiple times to stop the buzz. It's now coming back, yet again, inspiring me to post this. Is there any way to modify the case without hurting its appearance? Maybe take out some of the padding and reglue the lining? What about a suitably sized alternative? (it doesn't have to have an 'Epiphone' logo) Is anyone from Epiphone/Gibson listening? Suggestions?
  7. I absolutely love the Century Zenith Archtop I got a month or so ago. It's insanely easy playing, it sounds like nothing I've heard before, and it's damn pretty! It's hard to put it down. That said, the electronics are probably the worst I've ever heard in an acoustic/electric guitar. Either the Shadow Nanoflex HD undersaddle pickup is a piece of cr*p or it just doesn't play well with the eSonic HD preamp (preamps are easy, so I'm leaning toward the pickup as the weak link). Either way, it's hard to believe that Epiphone let this beast out of the door the way it is (I'm assuming they're all like this). It's important to note that this is the second unit I've had in the past month with the same problem, leading me to believe that this is 'normal'. The first was sent back to the dealer with other issues, also related to the electronics - flaky volume control, uneven output across the strings, and very low output level. After waiting three weeks with no ETA for replacement parts from Gibson/Epiphone, the dealer agreed to replace the guitar with a new unit (actually, he offered to replace it immediately but, since I had the original PLEK'd, I was willing to wait for that one to be repaired. After three weeks, he offered to PLEK the replacement, so we're good on that point). The replacement is in much better shape, electronics-wise, but the output level is still very low. I can deal with that. The piezo quack, on the other hand, is the most hideous I've ever heard! It's shrill, trebly, and, dare I say, painful! Even with the tone control turned all the way down, the string noise from incidental sliding overwhelms everything else. And it hurts my ears! It's simply not usable without a pedal to squelch the incessant screech, and, even then, is nothing to get excited about. I'm not inclined to pay upwards of 30% of the price of the guitar for upgraded electronics, but I'm not sure what other option I have. Can anyone recommend a suitable replacement for the Nanoflex pickup and/or the eSonic preamp? Perhaps a microphonic pickup of some sort? Any suggestions would be appreciated. As I said, I love this guitar, so I'm not letting it go. I just want it to sound more like it does in the promotional videos Epiphone shamelessly put on YouTube.
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