JDvargas Posted August 24, 2013 Share Posted August 24, 2013 Hi we've been trying to contact you guys for over a year, my brother BROKE THE MACHINE HEAD of our DARK FIRE and we don't know where we can go to fix it, we've been calling to the Nashville Gibson Repair & Restoration and they keep us on hold FOR HOURS! and at the end we receive a voice recording letting us know that nobody was available, and the same thing happen when we contact San Francisco's headquarters. WE NEED A RESPONSE TO OUR PROBLEM SINCE THE DARK FIRE HAS LIFE TIME WARRANTY. contact number (323) 304-1112 contact number 2 (323) 353-1130 Link to comment Share on other sites More sharing options...
cjsinla Posted August 24, 2013 Share Posted August 24, 2013 Warrantee doesn't cover wear and tear. If I was you, I would just buy a set of machine heads and save myself the trouble of dealing with Gibson. Link to comment Share on other sites More sharing options...
NHTom Posted August 25, 2013 Share Posted August 25, 2013 they have them right on the web site.....39.99 each. For the effort to try to get something warrantied that probably isn't covered anyway, I'd just buy one and move on. NHTom Link to comment Share on other sites More sharing options...
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