357bullfrog Posted August 4, 2016 Share Posted August 4, 2016 This mught get long so grab a coffee and stay with me. Its important As yall remember i recently got the slash les paul and it was supposed to have i,cluded a pickgaurd purposely left off but in the case. Seems slash wanted it that way. Mine did not include it so i contacted epiphone and a Mr Jon Sutherland PERSONALLY emailed me and asked for the ssn. He mailed back and said infact it wS supposed to have the pickgaurd included but after talking i informed him im the second owner and have no recipt. After a while ...infact at 3.30 this am he emailed back and said he was sending one to me anyway so i could keep the whe set togather as i tended. Now he is in Nashville at Gibson but yet he did this for me which shows the Gibson/Epiphone company really cates about its customers. I know another large US guitar company that would not have done that im pretty sure. I just had to tell yall how satisfied i am and not cause of the part alone but the personal attention my problem was given Link to comment Share on other sites More sharing options...
kidblast Posted August 4, 2016 Share Posted August 4, 2016 I've never had a bad customer service encounter with Gibson either. Link to comment Share on other sites More sharing options...
TXepi Posted August 9, 2016 Share Posted August 9, 2016 That's funny, I just bought the Rosso Corsa Slash guitar last week and it too was missing the pickguard. Mine was brand new, What's up with that? Link to comment Share on other sites More sharing options...
SG player Posted August 9, 2016 Share Posted August 9, 2016 Gibson replies very quickly . One time only . Your e-mail adress is registered . Link to comment Share on other sites More sharing options...
TXepi Posted August 12, 2016 Share Posted August 12, 2016 I have emailed them from the Epiphone support website twice,months apart with no reply. I'm calling tomorrow Link to comment Share on other sites More sharing options...
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