Fordo Posted December 11, 2010 Share Posted December 11, 2010 Hi, About a year ago, my beautiful original ROBOT, #0179 was sent back to Gibson USA from Australia because it wasn't charging. Well, all I get told is that is is still in USA, don't know if it has been repaired or if it id likely to return anytime soon. I'm so pissed off, I love Gibson's, but the total lack of back up support for their product just makes me wonder if I'll ever buy another Gibson. I've got other Gibson's, Washburns, Slivertone, Music Man guitars just to name a few. But I really love my Les Pauls, but is it really worth outlaying the money, just to have it gone for over a year. It has put me off buying the Darkfire, or any other such guitar. As for the new Firebird X, well, all that technology just looks like trouble to me now! To add insult to this, AMI Gibson sent it back to the USA by boat!!! SEA MAIL!!! Is that what they think of their customers & their product???Really, I'm shattered at the lack of satisfaction & service. Link to comment Share on other sites More sharing options...
Eracer_Team Posted December 11, 2010 Share Posted December 11, 2010 Did you actually try calling Gibson Customer Service; either to the distributor you gave the guitar to or to the US customer service department .. someone has to be able to give you a waybill it was shipped on It doesn't take a year by boat to cross get repaired and set back.. Sounds like you need to call someone instead of posting on the forum Link to comment Share on other sites More sharing options...
ChanMan Posted December 12, 2010 Share Posted December 12, 2010 Did you actually try calling Gibson Customer Service; either to the distributor you gave the guitar to or to the US customer service department .. someone has to be able to give you a waybill it was shipped on It doesn't take a year by boat to cross get repaired and set back.. Sounds like you need to call someone instead of posting on the forum Make sure you search through the Forum and post this everywhere he spammed it. Link to comment Share on other sites More sharing options...
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