Guest farnsbarns Posted October 18, 2011 Share Posted October 18, 2011 The other Brits on here will have seen adverts for Jacamo on TV. I'm a big chap (38inch waist) so I thought I'd give them a go. I called their 0800 number to ask for a catalogue, after giving all my details the lady at the other end went quiet for ages. After a while I said "hello". She said, "please hold on, I'm just doing a credit check". "WHAT?, Why" I asked, I didn't want credit. She said they do a credit check regardless. I explained that I didn't want that and left it at that. A few weeks later my wife tells me she has ordered me some jeans from them, it turns out Jacamo is not a company in itself but is run by a company who have 26 catalogues and my wife already had an account. Jacamo do next day delivery as standard so I waited to see what my wife had chosen. Nothing arrived, no biggie, I'd wait until the next day, nothing arrived and my wife recieved an email from Jacamo out of the blue saying delivery would be 3 working days. Odd but no fuss, they'd be here the next day. Nothing arrived. At this point I called Jacamo. I found out the reason it was 3 working days was because my wife had used this other account and that the 3 days starts from 2 days after the order??? (clearly bull but Ho hum) the order would be here the day after. Nothing arrived. I called Jacamo again a week after the order. I spoke to a manager who assured me the order was coming that day and that she would call me tomorrow to check it had arrived. Nothing arrived. I waited for the promised call back but it didn't happen. The next day I called again, I was told that as a gesture of good will the order would be there by Thursday. I was dismayed that they would use the expression "gesture of good will" to describe offering to deliver the order 8 days late. Thursday came and went and nothing arrived. I called Jacamo again and was told that the service reconciliation team would call me strait back. Half an hour later I called again, at which time I was told they would call but it would be within 48 hours. On Saturday my wife called Jacamo again and was told the same team would call her back on Monday, now they have promised to call us both. You won't be surprised at this point to learn they called neither of us. My wife called Jacamo again (yesterday) and they said they would send the order again for next day delivery. Today I called Jacamo to enquire as to why they did not call me as promised, they couldn't tell me but promised me the service reconciliation team would call me back. A short while ago my Jacamo order arrived. One of the pairs of jeans fits fine but I don't like them. The other 2 pairs, however, are a good 6 inches to small at the waist and are obviously mislabeled. Now I have to go to the trouble of taking the package to the post office and returning them. Further to all this, Jacamo have a freephone number, but only for ordering their catalogue, after that it is 0871 only (10p / 16c per minute) and a lot more from a mobile. They go to great lengths to make sure you call this number and the geographic equivelent has a recorded message telling you to call the expensive number. Their staff seem very apt at taking things slowly. At £6 an hour to phone them they are probably employing their staff at a profit. This firm seems to me to be a con and nothing more. I suggest giving them a wide birth. Link to comment Share on other sites More sharing options...
Guest farnsbarns Posted October 18, 2011 Share Posted October 18, 2011 Ha ha, they just turned up again with another parcel containing the same items. I said to the lady at the door, in a polite tone, "I'm not sure we actually want this". The response was "You ordered it" snapped back at me. At this point I said "no, we ordered it over two weeks ago and we really don't want it" and handed it back to her. She had the cheek to tell me off for being rude. Link to comment Share on other sites More sharing options...
matiac Posted October 18, 2011 Share Posted October 18, 2011 It's one thing to get dicked around by the mailorder house, but to have the CARRIER cop an attitude, I would have thrown it at her. Link to comment Share on other sites More sharing options...
Flight959 Posted October 18, 2011 Share Posted October 18, 2011 Ha ha ha... Farns.... Why don't you post this on the Martin Lewis money saving expert website??? I have never heard of them..... But I will be sure to avoid!! Link to comment Share on other sites More sharing options...
Guest farnsbarns Posted October 18, 2011 Share Posted October 18, 2011 Ha ha ha... Farns.... Why don't you post this on the Martin Lewis money saving expert website??? I have never heard of them..... But I will be sure to avoid!! Done - http://forums.moneysavingexpert.com/showthread.php?p=47792611#post47792611 Link to comment Share on other sites More sharing options...
S t e v e Posted October 18, 2011 Share Posted October 18, 2011 on the tv advert it does say at the bottom of the screen "a credit account will be opened", i was gonna order some jeans a while back but they were out of stock...glad i read this though as i won't bother now, also it said that frist orders have to be delivered to account holders address? I'M AT WORK ALL WEEK!, after what you wrote i'd have to book a weeks holiday just to wait in for a pair of jeans! Link to comment Share on other sites More sharing options...
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