JazzNote Posted February 9, 2008 Share Posted February 9, 2008 In late 2003 i bought a brand new, beautiful blonde L5 CES. I just noticed (once again) when replacing the strings and resetting the intonation, that the adjustment screws for the inserts on the Tune-O-Matic bridge are very hard to turn. Hard to the point that one thinks they will break if beeing turned more in some positions. It seems that either the thread of the screw does not match the thread in the insert and that the screws are somewhat eccentric. I'v repaired and adjusted my and my student's guitars for three decades now (Gibsons/Fenders/Ovations/Yamahas and even some cheapos like Fenix, but never came across a bridge in such poor quality. For a instrument at that price one should think that only top quality parts would be used. Does anyone have similar experiences? Is there a chance to get free replacement? I'd hate to pay for a replacement due to poor quality of the original part. TIA, Beat Baumli Switzerland Link to comment Share on other sites More sharing options...
Custom Admin Posted February 9, 2008 Share Posted February 9, 2008 let me check with our operations manager on Monday and see if there's anything we can do to help. Link to comment Share on other sites More sharing options...
Custom Admin Posted February 11, 2008 Share Posted February 11, 2008 Please send me an email via the "inbox" link above and we will get you taken care of. Link to comment Share on other sites More sharing options...
JazzNote Posted February 14, 2008 Author Share Posted February 14, 2008 Please send me an email via the "inbox" link above and we will get you taken care of. Thanks for the suggestion. However, I have sent two emails so far, and start wondering how i will be taken care of ........ TIA, Beat Baumli Link to comment Share on other sites More sharing options...
Custom Admin Posted February 14, 2008 Share Posted February 14, 2008 i have a bridge for you. i have not received any emails from you, but if you'll email me at the inbox above (link at the top of this page) with your address we will get you taken care of. Thanks. Link to comment Share on other sites More sharing options...
JazzNote Posted February 14, 2008 Author Share Posted February 14, 2008 Hi, I just sent a private message through the Inbox. I hope this is what i was supposed to do as I couldn't send a email via Inbox. Best regards, Beat Baumli Link to comment Share on other sites More sharing options...
Custom Admin Posted February 14, 2008 Share Posted February 14, 2008 got it...thank you. we will get the bridge out to you ASAP. Link to comment Share on other sites More sharing options...
JazzNote Posted February 14, 2008 Author Share Posted February 14, 2008 Thank You, I really appreciate this! Beat Baumli Link to comment Share on other sites More sharing options...
JazzNote Posted February 18, 2008 Author Share Posted February 18, 2008 got it...thank you. we will get the bridge out to you ASAP. When can I expect You to ship it? TIA Beat Baumli Link to comment Share on other sites More sharing options...
Custom Admin Posted February 18, 2008 Share Posted February 18, 2008 the USPS was shut down today for President's day, so my guess is it will go tomorrow (tuesday). Link to comment Share on other sites More sharing options...
JazzNote Posted February 22, 2008 Author Share Posted February 22, 2008 The Tune-O-Matic has arrived. Thank You! Beat Baumli Link to comment Share on other sites More sharing options...
Custom Admin Posted February 22, 2008 Share Posted February 22, 2008 cool, glad to have helped. Link to comment Share on other sites More sharing options...
TheLiveSoundGuy Posted February 22, 2008 Share Posted February 22, 2008 Nashville to Switzerland in 3 days? Damn, thats fast service! Link to comment Share on other sites More sharing options...
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