JorisFun Posted February 18, 2013 Share Posted February 18, 2013 Hi, Sad day, today. My guitar tech called me with the news that the neck on my Gibson Custom Shop ES 339 is beyond repair. I brought the guitar for repair because the action was way too high. Apparently the neck has turned banana. The truss rod is still functioning but according to my tech (and he knows what he is talking about) straightening the neck would bring far too much tension on the rod. Friday I'll take it back to the shop. Is there anyone who has experienced how Gibson acts on these matters? Do these nice authentic looking warranties have any value? Link to comment Share on other sites More sharing options...
bobouz Posted February 19, 2013 Share Posted February 19, 2013 Is there anyone who has experienced how Gibson acts on these matters? Do these nice authentic looking warranties have any value? Absolutely pursue the warranty route. First, you must have the original receipt of purchase. Then take the guitar to a Gibson authorized repair person to be assessed. They will then contact Gibson in Nashville to discuss your guitar. In my own case, I was eventually asked to ship my guitar to Nashville. Gibson determined it to be beyond repair & replaced it. Link to comment Share on other sites More sharing options...
badbluesplayer Posted February 19, 2013 Share Posted February 19, 2013 If you bought it new then they will warranty it. The warranty is not transferable. The warranty is to the original owner only. If you bought it used, there will be no warranty coverage. Most guys on here have had excellent warranty service from Gibson. Link to comment Share on other sites More sharing options...
bobouz Posted February 19, 2013 Share Posted February 19, 2013 If you bought it new then they will warranty it. Yes, I forgot to mention above that you must be the original owner. If that is the case, pursue the warranty route. But if you purchased the instrument used, let me offer this info: My 2010 ES-330L was purchased online - looks brand new, but used w/o warranty. The neck relief was on the high side, and the truss rod felt tight from the get go. The truss rod nut appeared to be bottomed out against the half-moon washer, with the rod being visible beyond the nut (in the direction of the peghead logo). I removed the nut and placed washers on the rod to effectively move the nut back to a position where it now rested on the very end of the rod. From that relocated point, I was able to increase tension in slight increments. All the while the nut would turn with significant resistance, but over a number of weeks at no more than 1/16 to 1/8 of a turn at a time, the neck relief eventually got dialed in. It worked for me, but proceed at your own risk! Link to comment Share on other sites More sharing options...
Danny W. Posted February 20, 2013 Share Posted February 20, 2013 Hi, Sad day, today. My guitar tech called me with the news that the neck on my Gibson Custom Shop ES 339 is beyond repair. I brought the guitar for repair because the action was way too high. Apparently the neck has turned banana. The truss rod is still functioning but according to my tech (and he knows what he is talking about) straightening the neck would bring far too much tension on the rod. Friday I'll take it back to the shop. Is there anyone who has experienced how Gibson acts on these matters? Do these nice authentic looking warranties have any value? I've had several warranty repairs done by Gibson, including two with serious neck issues. They replaced one of them, repaired the others. I was happy with the outcome in all cases, but it took quite awhile. Danny W. Link to comment Share on other sites More sharing options...
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