sparquelito Posted July 7, 2021 Share Posted July 7, 2021 5 hours ago, mads1980 said: FYI the local authorized dealer spent 30 minutes with me on the phone and will get things sorted out (even though I bought the guitar somewhere else). So I guess it should be resolved soon. Thanks for everyone's input. Mads1980, I am happy to hear that the local authorized dealer has been responsive, and that they are going to help you with this vexing problem. On a different note, I applaud you for wading in and presenting the problem to this Gibson web forum. You are miles away from Bozeman, and since Gibson corporate wasn't being especially responsive, this was a reasonable alternative for you to fish for information and to at least vent about the problem. I for one think that your command of the English typed language is quite good. I myself speak a little bit of the German language, as I married into a German family, and lived there on and off for quite a few years. But I cannot imagine that I would have the confidence to drop myself into a Duesenberg guitar web forum with such a problem, and with your quiet charm and aplomb. Good on you mate. I wish you the best of luck, and please let us know how things resolve, re; the pickguard. 🙂 1 Quote Link to comment Share on other sites More sharing options...
Pinch Posted July 8, 2021 Share Posted July 8, 2021 Gibson customer service seems to be hit and miss, but I've always been lucky. They can probably sense my upbeat, friendly personality over the e-mail, uh, wire, and so respond quicker. Quote Link to comment Share on other sites More sharing options...
Pinch Posted July 8, 2021 Share Posted July 8, 2021 (edited) Here's a technical schematic of how it works: A = me in a sunny mood B = the e-mail wire C = Gibson customer service https://ibb.co/F8ZhNj2 Edited July 8, 2021 by Pinch Quote Link to comment Share on other sites More sharing options...
fortyearspickn Posted July 8, 2021 Share Posted July 8, 2021 5 hours ago, Pinch said: Gibson customer service seems to be hit and miss, but I've always been lucky. They can probably sense my upbeat, friendly personality over the e-mail, uh, wire, and so respond quicker. Went out on Monday errand run to accomplish 3 things: Get an oil change, exchange empty propane bottle for a full one, and get a haircut. Had to try 3 places before I could get an oil change, couldn't get a replacement gas tank at Lowes - they didn't have any; haircut place said they didn't have any stylists in (this was mid-day) and would call me if I wanted when a slot became available. They did - 2 hours later and said I had 15 minutes to get there. Every other store seemed to have 'Help Wanted' signs out. Quote Link to comment Share on other sites More sharing options...
fortyearspickn Posted July 8, 2021 Share Posted July 8, 2021 14 hours ago, sparquelito said: Mads1980, I am happy to hear that the local authorized dealer has been responsive, and that they are going to help you with this vexing problem. On a different note, I applaud you for wading in and presenting the problem to this Gibson web forum. You are miles away from Bozeman, and since Gibson corporate wasn't being especially responsive, this was a reasonable alternative for you to fish for information and to at least vent about the problem. I for one think that your command of the English typed language is quite good. I myself speak a little bit of the German language, as I married into a German family, and lived there on and off for quite a few years. But I cannot imagine that I would have the confidence to drop myself into a Duesenberg guitar web forum with such a problem, and with your quiet charm and aplomb. Good on you mate. I wish you the best of luck, and please let us know how things resolve, re; the pickguard. 🙂 Agree.... excelente post from the OP ! And great of him to let us know how it turned out. Quote Link to comment Share on other sites More sharing options...
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