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Gibson CS

Customer Service Team
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  1. Based on the serial# and photos we're going to vote that it's a counterfeit. Note that the serial number (06121968) would indicate that it was stamped on the 612th day of 2001...hmm Do go ahead and send the photos and details on where it was purchased from to service@gibson.com and we'll review further.
  2. Hi, That would be a 2010 style serial number and indeed the ES-175 was a Memphis made model at that time. The online serial# dating sites are not a reliable source of information, btw, so thanks for checking here!
  3. Hi, these are legit and nice timepieces but are not quite up to the “fancy” level as the one posted by Rabs. These were part on a one-time purchase and distributed by our Gibson Gear division roughly 8-9 years ago.
  4. Hi, yes the M2M program is going strong and is available through any authorized Gibson Custom dealer. Some of our US Custom dealers below can help; https://www.themusiczoo.com/blogs/news/gibson-custom-shop-made-2-measure-center-at-the-music-zoo https://wildwoodguitars.com/product-category/electrics/gibson-custom-shop/wildwood-spec-made-2-measure/ https://www.chicagomusicexchange.com/collections/gibson-custom-shop
  5. Identifying a particular model/variation can be difficult, please post all of the following information to assist with identifying and/or dating your instrument. A complete description including the serial number and any other information written on or inside of the instrument. Please note that the serial number alone cannot be used to identify or authenticate your instrument. Any information relating to the known history of the instrument. Photos of the instrument - please post full front, full back, close ups of the front and back of the headstock, serial number (if not on back of headstock), and any inside label that the instrument may have. If you prefer not to post this information on our forum, you may also send this information to us via email at service@gibson.com - please make sure that the total file size of the email with photos is 2MB or less. Any emails larger than 2MB may be rejected by our mail server. This is not an appraisal service - for information regarding the value of your instrument, please consult a used instrument pricing guide or contact a used instrument dealer in your area.
  6. Is the model code possibly "LPTDMSVCH1"? If so, this would be a Les Paul Traditional Mahogany top Satin Vintage sunburst finish with chrome hardware. Model codes don't always make perfect sense when translated, but I hope this helps. If that's not the model that you have, feel free to send me the serial # via private message and I'll check it out. Thanks!
  7. HELLO I KNEED HELP ... I HAVE A GIBSON LES PAUL CUSTOM EBONY/GOLD SERIAL : 90469463 BUT IT HAS NO ''CUSTOM SHOP GUITARS '' ON THE BACK OF THE HEADSTOCK .... IS IT NORMAL??

  8. Attention Ultra-III and Ultra-339 Owners! It has come to our attention that a small percentage of “Les Paul Ultra-III” and “Ultra-339” guitars have entered the market equipped with pickups that were incorrectly produced causing them to be “out of phase.” This issue is observable with the toggle switch in the middle position. With both pickups selected (middle toggle position) the output will be weak with a mid range emphasis. In the other toggle positions the output will be normal. Additionally, sometimes other related symptoms can occur as well that resemble improper electronic grounding. Great measures were taken to ensure guitars equipped with these pickups did not enter the market place. Unfortunately, our efforts were not entirely successful. However, we do believe that the numbers are very limited with the majority of them being Ultra-339’s. As always, we stand behind our products 100% with our Limited Lifetime Warranty and will repair or replace any guitars found to have this issue. We work tirelessly to provide you with the highest quality guitars available and apologize for any inconvenience this may cause. If you believe your “Les Paul Ultra-III” or “Ultra-339” has this problem do not attempt to repair it yourself. Please contact the authorized Epiphone retailer where you purchased the guitar and arrange for a repair/replacement immediately. If you have any questions or concerns or need further assistance, please feel free to contact our Customer Service department. GIBSON CUSTOMER SERVICE EMAIL: http://www2.gibson.com/Gibson/Talk-2-Us.aspx PHONE: In the USA: 1-800-4GIBSON (1-800-444-2766) In Europe: 00+8004GIBSON1 (00+800-444-2766-1) Thank you for your continued support. Epiphone
  9. Bolek - Give CS a call at 1-800-4GIBSON, we likely need to have this sent in for an evaluation.

  10. I have an Epiphone Masterbilt DR 500 MCE VS I bought this May 23rd from MF and after a busy summer of playing on stage at summer festivals the guitar is showing signs of warping. The back is caving in(tho solid to the touch) and the neck seems to have couple of bends right now. How do I go about having warranty fix my guitar? I also own a Casino that is a great guitar and in great shape.

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  11. why can't i post any pics?

  12. I have a question.

    When i go to Gibson.com my lifestyle/news page is in Italian. How do i change it back to English?

  13. I have a question.

    When i go to Gibson.com my lifestyle/news page is in Italian. How do i change it back to English?

  14. Regarding GMB I have talked to Duane V about it and I assure you I will not have any additional accounts again. It was intended as a restart, But I have since decided to rename myself and start again that way, which so far has been warmly recieved. I hope it stays this way and appreciate the rules in this matter.

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