Twang Gang Posted September 26, 2014 Share Posted September 26, 2014 A month ago or so I replaced the 4 power tubes in my amp and took it to a tech to re-bias. The tech told me that 3 of the 4 tubes matched very closely, but the fourth one wasn't even close. TubeStore had made a big deal about how carefully they match tubes so I sent them a short email explaining that 3 matched but not all four. I hit click to send and within a minute my phone rings and it's a guy from Tubestore up in Canada calling to help me out. He says they will send me 4 new tubes that he will personally test and restest to make sure they match, I should install them have the tech re-bias and when everything is cool send the first set back and they will pay the postage. So I got the new set, put them in, they all matched, amp sounds great and now I have returned the first set to them. I was so pleasantly surprised by this service which seems rare nowadays. I was pretty much expecting the "sorry no returns of electronic parts" line, or to be ignored, but they really came through to resolve the problem, and I will certainly use them again and just wanted to highly recommend them to you as a company that stands behind their products. [thumbup] Link to comment Share on other sites More sharing options...
Blueblooded Posted September 26, 2014 Share Posted September 26, 2014 Happy ending, thanks for sharing. I personally get real cranky when my tubes don't match. Link to comment Share on other sites More sharing options...
Ryan H Posted September 26, 2014 Share Posted September 26, 2014 Good old Canadian hospitality . Glad to see we're being well-represented up here. Just had a great customer service experience with Smallbear Electronics recently. My order was short 1 mini-toggle switch. Responded within 24 hours (it was a Sunday), apologized, and shipped it out the same day at his expense. $6 shipping on a $2 item. -Ryan Link to comment Share on other sites More sharing options...
SteveFord Posted September 26, 2014 Share Posted September 26, 2014 The TubeStore is great to deal with - I have a ton of tube stereo gear and I've used them a lot. Link to comment Share on other sites More sharing options...
badbluesplayer Posted September 27, 2014 Share Posted September 27, 2014 Excellent! Link to comment Share on other sites More sharing options...
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