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BEWARE Flightcase Warehouse review - Spider Cases


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BEWARE Flightcase Warehouse Spider cases review


Hi, Just thought I'd share my bad experience with Flightcase Warehouse - Spider Cases.


I purchased a Hardcase for my Gibson Les Paul from FlightCase Warehouse and the tab (fake leather) on the case inner compartment has caused a reaction to the nitrocellulose finish on my Guitar neck - basically leached a chemical in the tab and melted an area where it was in contact with the guitars neck.


I contacted the company director who refused to aknowledge any problem caused by his case and basically told me to pay for it to be sent in and tested by their 'tech team' - I asked if they wpuld pay for the return cost but they point-blank refused to.


I spoke direct to Gibson Repair and sent them in the photos and here's their response:



I think you’re right. I think the damage was caused by the handle on the case pocket. Pretty poor case design! If you make guitar cases you ought to make them out of materials that won’t harm guitar finishes! I would estimate $450 to $600 to repair the damage and I can’t promise the repair won’t be invisible as it’s very difficult to match the surrounding when you have to fill an unfinished ‘hole’ in the middle of the neck. Also difficult because the chemical reaction that occurs leaches The only other option would be to totally refinish the neck and that would be close to twice the expense. If I were you, I’d get in touch with the manufacturer of the case. They should know better and very well may know but count on people not realizing the cause of the problem. I’ve seen this happen with stand manufacturers too and I’ve seen them pony up to pay for the damages, which of course is the right thing to do. Feel free to use this email to provide a potential cost and if they agree to pay I’ll provide a detailed – to the penny quote once we have the guitar in hand.


Thank you,

Gibson Repair & Restoration


I also spoke to many guitar luthiers who agreed that the Flightcase Warehouse Spider case inner tab had caused the damage.


I sent all info over to the company director and again he basically refused any problem was his and that it was the guitars finish that was to blame.


Basically flightcase warehouse refuse to accept any problem and will only look at the case If I pay for return postage which they stated they would not refund and could take a few weeks to inspect.


So in the end I have a badly damaged guitar finish caused directly by the case from flightcase warehouse and they continue to sell their cases as 'Gibson' suitable guitar cases when they are clearly not - BEWARE!



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Pics... or it didn't happen.


And then my follow-up question would be why you didn't use an original Gibson case to begin with.


The same goes for guitar stands by the way: the contact points where the guitar is held by the neck or body is often made of plasticized rubber which reacts to nitrofinishes leaving unsightly marks and stains behind in the finish.

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Guest Farnsbarns

I have a SPIDER case for my Epi Casino, very cool case.


Prefer a TKL / Gibson case for your Gibson guitar. The problem come from the leather part on the small box but if it is in rhe correct position this learher part don' t touch the neck.








Your Epiphone is finished in polyurethane. Totally different kettle of fish. You shouldn't have to be careful about the position of the tab thing. It would probably be wise of the manufacturer to position it so it can never come in contact with the neck if they're going to use reactive plastics.

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