I hope you get this resolved in your favor. I do believe you should have involved Gibson immediately. Your dealer, whoever it is, sounds a bit shady. My experiences with GC is that they will advise you to not use a tech/repairman who is not authorized by the company who made the guitar. Your dealer, whoever it is, should have told you the same, or at least have issued some paperwork explaining it. Our GC here tells you upon purchase that you have 45 days to return the guitar, and if it's a Gibson, Martin, or Taylor that you need to have repairs done through the builder and with their authorized techs. GC, here, has two techs, but they will not work on Gibsons, Martins, Taylors for anything much more than a setup and string changes if the guitar is under warranty. Fortunately, it appears that no work was done on the guitar by these other techs. From what's been written, it doesn't sound as if the dealer is on your side. I hope you do tell us who it is. Ordering a high-dollar instrument over the net is risky. We've all come to trust certain dealers. Hopefully, that trust remains...Good luck.