ksdaddy Posted June 2, 2010 Share Posted June 2, 2010 Moral/ethical quandary here. I bought a rough old Applause on ebay on 5/16. Ten bucks. Yep, ten lousy bucks. A week later it hadn't arrived. No biggie. I emailed and asked (nicely) when it was shipped and if they had a tracking number, would they share it with me? No repsonse. On 5/28 I opened a claim with ebay for an item not received. This morning (6/2) I got an email from them with a tracking number, stating it was being shipped today... or went out today (whatever). They gave some lame excuse about losing their full time shipper and how that caused delays. Didn't stop them from adding more items to ebay every day though. One side of me says let it go. I'm swamped with projects already so if that tupperware takes a couple extra weeks to get here (and join the queue) then it's no big deal, especially given the tiny money involved. Another side says, wait a second.... it's my duty to leave feedback. What if it had been a birthday gift or textbooks or concert tickets or some other scenario where time was a factor? What if someone paid $15,000 for a vintage guitar and there was no communication for 16 days? I'm truly not hurt by this sloppy transaction but someone else might have more at stake. Turn the other cheek or let others know? Link to comment Share on other sites More sharing options...
CajunBlues Posted June 2, 2010 Share Posted June 2, 2010 Absolutely leave negative feedback... I do it all the time... When I sell, I am NEVER even close to being that incompetent... Link to comment Share on other sites More sharing options...
Californiaman Posted June 2, 2010 Share Posted June 2, 2010 Be patient. Wait another week. Then act. I bought an Andre Either Rookie Card from someone in Canada. Paid for it on May 17. Still haven't received it. After contacting them twice now, I've decided to wait until June 17 before opening a claim. One month is certainly reasonable. I'm in no hurry. Link to comment Share on other sites More sharing options...
Artie Owl Posted June 2, 2010 Share Posted June 2, 2010 Depends on if he's got loads of other bad feedback for the same thing. Is it worth potentially ruining someone's online business if they legitimately had a problem with their full time guy? I would be upset too if my item didn't arrive, as I'm not a patient person, but my advice would be to look at his feedback and really think if it's worth screwing with it if you believe he was geniunely in a bind with his employees. Also, if it WAS something time sensitive don't you think they'd take more time with it rather than a 10$ item? Did you email them to tell them it was time sensitive to you? Iunno, things to think about. Link to comment Share on other sites More sharing options...
CajunBlues Posted June 2, 2010 Share Posted June 2, 2010 Be patient.Wait another week. Then act. I bought an Andre Either Rookie Card from someone in Canada. Paid for it on May 17. Still haven't received it. After contacting them twice now' date=' I've decided to wait until June 17 before opening a claim. One month is certainly reasonable. I'm in no hurry.[/quote'] Now I know why I get lousy service from sellers with 99%-100% positive feedback... Look folks if we don't scold those who provide poor service, that is exactly what we will all get... Poor service... There have to be consequences for being lazy and incompetent... Link to comment Share on other sites More sharing options...
ShredAstaire Posted June 2, 2010 Share Posted June 2, 2010 Be patient.Wait another week. Then act. I bought an Andre Either Rookie Card from someone in Canada. Paid for it on May 17. Still haven't received it. After contacting them twice now' date=' I've decided to wait until June 17 before opening a claim. One month is certainly reasonable. I'm in no hurry.[/quote'] That makes sense - it often takes 3-4 weeks for merchandise to make its way across the borders these days....you don't always know when its the sellers fault vs Homeland Security....look for the post mark date before you complain when dealing over borders I say.... Link to comment Share on other sites More sharing options...
ShredAstaire Posted June 2, 2010 Share Posted June 2, 2010 For the record ksdaddy...if the seller is domestic, I think you have a right to complain about a lack of communication at this point.... Link to comment Share on other sites More sharing options...
duane v Posted June 2, 2010 Share Posted June 2, 2010 wait the 45 days. (per ebay policy) Leaving a negative feedback is the wrong thing to do, especially for ebay sellers that have no recourse for leaving negative feedbacks for buyers. If the sellers has a good feedback rating, give them a chance to make things right or refund your money. Link to comment Share on other sites More sharing options...
ShredAstaire Posted June 2, 2010 Share Posted June 2, 2010 You shouldn't have to wait 45 days to complain if the seller has left you in the dark for over 2 weeks.... This is why i never order stuff on ebay...so much scammage... Link to comment Share on other sites More sharing options...
MojoRedFoot Posted June 2, 2010 Share Posted June 2, 2010 I would still mention that the communication was less than stellar. I mean the auction ended 5/16 and they did not comtact you until 6/2? Link to comment Share on other sites More sharing options...
daveinspain Posted June 2, 2010 Share Posted June 2, 2010 You have every right to complain and they need to be taught a lesson... Link to comment Share on other sites More sharing options...
Witmer Posted June 2, 2010 Share Posted June 2, 2010 Now I know why I get lousy service from sellers with 99%-100% positive feedback... Look folks if we don't scold those who provide poor service' date=' that is exactly what we will all get... Poor service... There have to be consequences for being lazy and incompetent... [/quote'] Absolutely. I work in retail marketing, and I treasure the negative comments we get on surveys and reviews because they are our best clues about where to focus on getting better. No merchant should get to protect their reputation at the expense of a customer. It should be a simple matter of whether they lived up to their promises or not. Link to comment Share on other sites More sharing options...
ksdaddy Posted June 2, 2010 Author Share Posted June 2, 2010 I think I've just still got a little case of redass from a transaction back in March. I sold a banjo resonator for $30 and shipped it the very next day, parcel post, no delivery confirmation. I think I charged him $10 or $11 shipping, and it took all of that. He *****ed I should have been able to send it by priority mail with delivery confirmation and insurance and a big effin' blue ribbon on it for that money. A month went by and the guy claimed he hadn't received it. My word against his, period. I took the high road and gave him his money back, which some would say I was a sap to do.... okay, I'm a sap, but a sap who shipped promptly and emailed him and told him so as soon as it went. He was abusive and borderline threatening in his emails and I just figured, 'let the baby have his bottle'. So you can see why I'm a little miffed at the lack of communication by this seller, who takes a cavalier attitude towards the whole transaction. Still, I don't drop the 'negative' bomb unless there's downright fraud.... thus the quandary. Link to comment Share on other sites More sharing options...
milod Posted June 2, 2010 Share Posted June 2, 2010 Well, I ain't gotten into the ebay buying or selling thing for roughly this same sort of reason. OTOH, it seems to me that since email is free, it's not that hard to keep a file and email people when something comes or goes, at least not when there's money and property involved. m Link to comment Share on other sites More sharing options...
tazzboy Posted June 2, 2010 Share Posted June 2, 2010 Don't leave Negative Feedback if anything leave neutral feedback. Link to comment Share on other sites More sharing options...
TommyK Posted June 2, 2010 Share Posted June 2, 2010 ".... losing their full time shipper..." What the devil does that mean? UPS? FEDEX? Bobby Jo down the street who drives a jitney? The guy who boxes and tapes it up? Either way, His problem shouldn't be YOUR problem. Communications were definitely in order and weren't done. After you get the tupperware, tell Ebay what you know and leave it go at that. How else are they gonna learn? Link to comment Share on other sites More sharing options...
ShredAstaire Posted June 2, 2010 Share Posted June 2, 2010 Agreed....2 weeks of no communication is HORRIBLE. I would never buy from someone who didn't return emails or send a proactive email to all their customers expecting shipments telling them that they've lost their Full Time shipper and delivery would be delayed. Its really that easy yous guys.... Link to comment Share on other sites More sharing options...
badbluesplayer Posted June 3, 2010 Share Posted June 3, 2010 KSDaddy - I'll bet you have 100% feedback. Why - because you always give better service than is necessary or even expected. That's the key to keeping your good feedback rating. If you're always the good guy, then you'll always have good feedback. The people who want to teach the bad guys a lesson are the ones who get into disputes. I sold a speaker about three weeks ago. The guy didn't pay and wouldn't respond to like 5 emails. So who cares. BFD!! I just resold the speaker and went on with my life. Plus, like you said, it's only ten bucks. No sense making any more trouble than you already have. Link to comment Share on other sites More sharing options...
TommyK Posted June 3, 2010 Share Posted June 3, 2010 Just a thought. If I were a disreputable sort... I'd set my sights for a heavy Ebay user with a 100% satisfaction rating. Why? Anyone with more than 1000 transactions and not one single, solitary, negative feedback... is definitely doing whatever possible to protect that 100% rating. Sometimes I think like a disreputable sort. Link to comment Share on other sites More sharing options...
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