PP_CS336 Posted December 24, 2010 Share Posted December 24, 2010 I would like to thank Gibson Customer Service Representatives Benton and Roger (no last names were given) for their recent assistance with the problem I was experiencing with my CS-336's ABR-1 bridge. First to Benton for listening to the problem I was experiencing and understanding. With that he had Gibson send me a brand new ABR-1 replacement bridge at no charge. It arrived on 12/09/10. Second to Benton for answering my question about the un-notched saddles and telling me that my guitar tech should be able file new notches in accords with the gauge strings I used when doing the replacement, along with a new setup and intonation. On 12/10/10 I stopped by Alto Music in Wappinger Falls, NY and explained the situation to them. On 12/22/10 I picked up my guitar with the newly replaced ABR-1 bridge. Now my guitar plays and sounds the way it should. If it means anything, when I looked at the original ABR-1 bridge the notch on the bridge saddle for the first (high E) string was off center. Maybe that's what was causing the problem all along. Not sure, but it could have been contributing to it. Anyhow, I'm much happier now. Thanks again Gibson for not letting my satisfaction go sour. I work for a major corporation and I know how critical customer satisfaction is. Merry Christmas and Happy New Year...Paul Pasquale. Link to comment Share on other sites More sharing options...
cookieman15061 Posted December 24, 2010 Share Posted December 24, 2010 It's always good to hear a situation had a happy ending. Merry Christmas! Link to comment Share on other sites More sharing options...
badbluesplayer Posted December 24, 2010 Share Posted December 24, 2010 Good news. Glad you got that straightened out. Link to comment Share on other sites More sharing options...
Murph Posted December 24, 2010 Share Posted December 24, 2010 Forwarded to Ed Roman.......... Link to comment Share on other sites More sharing options...
Andre S Posted December 24, 2010 Share Posted December 24, 2010 ^^ Good to hear that Gibson resolved your problems. Link to comment Share on other sites More sharing options...
MrNylon Posted December 24, 2010 Share Posted December 24, 2010 Great to hear the grand old company backing it's product and doing the right thing. +10 In points for that one. Link to comment Share on other sites More sharing options...
BigKahune Posted December 24, 2010 Share Posted December 24, 2010 Great C/S And a merry Christmas. B) Link to comment Share on other sites More sharing options...
LarryUK Posted December 24, 2010 Share Posted December 24, 2010 Well that's what I call 'building bridges' with the customer. Link to comment Share on other sites More sharing options...
PP_CS336 Posted December 28, 2010 Author Share Posted December 28, 2010 Guys, thanks for your feedback. A belated Merry Christmas to you all. Hopefully we'll all have some good playing in the coming New Year. And yes, I really appreciated that one of the big "giants" actually did listen and help me out with my situation. I'm sure they get their share of bad press and like hearing from a satisfied customer. Link to comment Share on other sites More sharing options...
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