IanHenry Posted February 27, 2022 Share Posted February 27, 2022 Tega, did you watch the video from "Black Belt Barrister" that I posted? The bloke's a barrister, a very highly qualified legal professional (they really don't get more qualified) and he explains your legal rights, as he explains, your contract is with the guitar shop, not Gibson. You could always organize a setup with Gibson's Virtual Guitar Tech: Gibson | Virtual Guitar Tech Service They will fix you up with a Zoom meeting, then you've done everything that you possibly could to resolve the problem. Regarding Ukraine, you really can't do anything about that situation, so it's not your problem. Quote Link to comment Share on other sites More sharing options...
rct Posted February 27, 2022 Share Posted February 27, 2022 57 minutes ago, Larsongs said: ...The Retailer has no Warranty responsibility other than a courtesy... We will have to agree to disagree on that. rct Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted February 27, 2022 Share Posted February 27, 2022 Duck Season Wabbit Season 1 Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 27, 2022 Author Share Posted February 27, 2022 Gibson has already said to return to the retailer to get any help with warranty, which I have done and couldn’t find the assessment centre they were sending it to on the Gibson site so asked if they are authorised, which they said they were. So basically as far as I can tell, if they say it’s normal then as far as all are concerned then I’ll be stuck with it… but I just can’t see how the issues it has can be normal.. Quote Link to comment Share on other sites More sharing options...
Rabs Posted February 27, 2022 Share Posted February 27, 2022 8 minutes ago, Tega.tm said: Gibson has already said to return to the retailer to get any help with warranty, which I have done and couldn’t find the assessment centre they were sending it to on the Gibson site so asked if they are authorised, which they said they were. So basically as far as I can tell, if they say it’s normal then as far as all are concerned then I’ll be stuck with it… but I just can’t see how the issues it has can be normal.. No matter what they say.,. If a guitar cant intonate properly its useless.. Unless it has a wraparound bridge which gets you very close but is hard to get those exact... A tune o matic should always be able to be intonated properly.. There is no excuse for that.. I have been playing a Gibson of one kind or another since 1992.. They have ALL been able to give me accurate intonation.. And thats at the very least.. They have sold you a broken product if the neck is indeed twisted or has other issues leading to it not being able to be played in tune.... Quote Link to comment Share on other sites More sharing options...
Larsongs Posted February 27, 2022 Share Posted February 27, 2022 (edited) 1 hour ago, IanHenry said: Tega, did you watch the video from "Black Belt Barrister" that I posted? The bloke's a barrister, a very highly qualified legal professional (they really don't get more qualified) and he explains your legal rights, as he explains, your contract is with the guitar shop, not Gibson. You could always organize a setup with Gibson's Virtual Guitar Tech: Gibson | Virtual Guitar Tech Service They will fix you up with a Zoom meeting, then you've done everything that you possibly could to resolve the problem. Regarding Ukraine, you really can't do anything about that situation, so it's not your problem. No. You have a receipt of Purchase from the Retailer if you buy New.. They have no Warranty obligation unless they sell an Extended Warranty or you negotiate it into your Deal.. The Warranty is from the Manufacturer… You all should read your Receipts & your Warranty’s.. If you’re in the Return period & decide not to return it & get your money back, then shame on you.. Do what you want.. I’ve been through it several times with Warranty repairs with Gibson, Epiphone, Fender & Martin. All were bought from different Retailers.. Some Retailers have Guitar Techs & may be Factory Authorized Warranty Repair Centers. Still, the Warranty is from the Manufacturer.. I’ve been there done that several times.. I’ve had this same conversation on this & other Forums…. I’m worn out trying to help… Good luck Edited February 27, 2022 by Larsongs 1 Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 27, 2022 Author Share Posted February 27, 2022 2 hours ago, IanHenry said: Tega, did you watch the video from "Black Belt Barrister" that I posted? The bloke's a barrister, a very highly qualified legal professional (they really don't get more qualified) and he explains your legal rights, as he explains, your contract is with the guitar shop, not Gibson. You could always organize a setup with Gibson's Virtual Guitar Tech: Gibson | Virtual Guitar Tech Service They will fix you up with a Zoom meeting, then you've done everything that you possibly could to resolve the problem. Regarding Ukraine, you really can't do anything about that situation, so it's not your problem. I haven’t watched it as yet but I will, thanks Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 27, 2022 Author Share Posted February 27, 2022 31 minutes ago, Larsongs said: No. You have a receipt of Purchase from the Retailer if you buy New.. They have no Warranty obligation unless they sell an Extended Warranty or you negotiate it into your Deal.. The Warranty is from the Manufacturer… You all should read your Receipts & your Warranty’s.. If you’re in the Return period & decide not to return it & get your money back, then shame on you.. Do what you want.. I’ve been through it several times with Warranty repairs with Gibson, Epiphone, Fender & Martin. All were bought from different Retailers.. Some Retailers have Guitar Techs & may be Factory Authorized Warranty Repair Centers. Still, the Warranty is from the Manufacturer.. I’ve been there done that several times.. I’ve had this same conversation on this & other Forums…. I’m worn out trying to help… Good luck I’m sorry if I have upset you, not my intention, my receipt says nothing about it and I didn’t receive anything else from the retailer, which I have then asked for the invoice which again says nothing about warranty etc.. with the fight the shop has put up it has made me think there’s something dodgy going on.. but I don’t want to be blowing this out of proportion as surely they would just have say to Gibson this is the issue and order a new one then return that one … or is that not how it works? Quote Link to comment Share on other sites More sharing options...
Larsongs Posted February 28, 2022 Share Posted February 28, 2022 (edited) 8 hours ago, Tega.tm said: I’m sorry if I have upset you, not my intention, my receipt says nothing about it and I didn’t receive anything else from the retailer, which I have then asked for the invoice which again says nothing about warranty etc.. with the fight the shop has put up it has made me think there’s something dodgy going on.. but I don’t want to be blowing this out of proportion as surely they would just have say to Gibson this is the issue and order a new one then return that one … or is that not how it works? I’m not upset.. I’ve tried to help many like you. Some finally figure it out, some don’t. You can go to Gibsons website & read the Warranty. Do your due diligence up front about everything re; the Instrument, the Return, Exchange Policy & Warranty info… Having been your situation on a few Guitars over the years & learned the process to achieve successful results I pay it forward.. If people don’t want my advice, no sweat.. If you’re within the Return period, return it. Get your money back. Buy a Guitar elsewhere.. If you don’t want to, no sweat. If you want get jerked around, no sweat. If you end up past the Return period & stuck with a Guitar you’ll never be happy with, no sweat…. I wish you good luck… Edited February 28, 2022 by Larsongs 1 Quote Link to comment Share on other sites More sharing options...
CNJ Posted February 28, 2022 Share Posted February 28, 2022 Hi Tega, I don't want to sound mean, but looks like this is driving you crazy. You know how a guitar speaks to you when its "The One". Well this one is speaking to you in all the wrong ways (very much NOT the one). You're not happy with it so approach the shop and get an exchange or your money back. Talk to the manager/head honcho and explain your health issues did not allow you to take advantage of the refund period. If they refuse to budge, then contact Gibson directly. Their website has a customer support link with a form that allows you field a comment/complaint regardless of where you live. Don't know about you, but if I dropped 5K for a guitar, it better come with a free lesson from Jimmy Page (or guitar hero of your choice). Hope you get satisfaction (pun intended). Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 Thanks for all the help, i am looking at it all, I have been dealing with the store manager for all of it.. (who has the same guitar).. but I’ll need to wait till I get the guitar back from the assessment centre to see what the shop will say when I ask if that’s what his guitar is like??. I had the email read to me over the phone so I will be asking for a copy for my records, as it might just have been fixed somehow to play properly?? Although it doesn’t say that on the email I was read. all it did was say no crack on neck, and then list all the cosmetic issues and the manager stated it’s been played (and basically I’ve not looked after it which if this was the case I wouldn’t dream of trying to do anything about it as it’s cosmetic and doesn’t affect playability) but all marks where on it when I got it but due to only being able to see them in certain light I didn’t notice them for a couple of days and realised that this would be pinned on me if I took it back for that, so thought I’d leave it.. I will have no option of returning it due to this.. that’s why I had pushed for the assessment to have it replaced.. I can deal with cosmetic issues as it’ll get more as time goes on because I play my guitars.. and if it bugs me that much i would look at sorting it.. but again for me playing the guitar is my main focus.. the warranty through Gibson should cover a replacement for neck issues but yes maybe I should get them to setup.. and see if it stays setup… I have had it setup a few times but after a day or so the relief has changed and the tuning and intonation will be out and this was happening until the crazing moved to the end of the fretboard and from that point I could tune it but it would only be in tune for say for instance G,C,D,F but not A and E or something and having to adjust the intonation every time just got really frustrating.. obviously my first thought was I’m doing something wrong here… so took the guitar I had built that I had setup.. i in set everything on it and did a full setup following Jim De Cola’s instructions from his video and low and behold it worked fine so.. that then made it clear to me that it has an issue.. and took it back for the assessment.. basically I’m not the kind of guy to make a fuss about things but as this is my first Gibson I’ve been in denial I think and the store is not having any of it.. especially after the assessment has said it’s normal.. believe me if I lived in a country with a Gibson factory I would have drove straight there to have them assess it.. as I’m fairly certain they would look at it and say yup the neck has popped.. I have explained what the neck has done since I’ve had it but the store do not want to know and being in the uk Gibson have told me I need to go through the store for assessment and warranty as they are the original owner (as such) so warranty is through them.. but I will continue to push and will call Gibson to talk to them in person to see if they say it’s normal but.. UK to USA calls are quite pricey and yes I’ve bought an expensive guitar but I am by no means in a position to be spending money I don’t have.. which is why the first time I took it back the shop said the issues I had explained where chargeable works.. but again thanks for all the advice I will be actioning it once I have the guitar back and email from assessment to back it up. Quote Link to comment Share on other sites More sharing options...
IanHenry Posted February 28, 2022 Share Posted February 28, 2022 Tega, I can see that this is upsetting you (it would upset anyone), but what you have been told is incorrect: "and being in the uk Gibson have told me I need to go through the store for assessment and warranty as they are the original owner (as such) so warranty is through them" Firstly from a legal point of view, your contract (which is what it is) is with the shop, not Gibson, you haven't done any deal with Gibson. Secondly, Gibson's after-sales service is pretty good, if you contact Customer Service via e-mail, they will forward your issue to their European service center which is in the Netherlands, who will get in contact with you: Contact (gibson.com) I'm fairly sure they will want to see your guitar and will arrange to and from the Netherlands and they will decide what needs to be done, be it repair or replacement. As a matter of interest, what guitar are we talking about and which is the shop you've used so the rest of us in the U.K can give them a wide berth. Quote Link to comment Share on other sites More sharing options...
Larsongs Posted February 28, 2022 Share Posted February 28, 2022 (edited) Here is the Gibson Warranty.. If you’re outside the Return period anything the Retailer does is a courtesy.. If you read the Warranty it says nothing about the Retailer having any responsibility as to the Warranty… But, Gibson has an excellent Warranty. It is not hassle free though.. You will have to deal directly with Gibson Customer Service & will have to pay Shipping for the Guitar to be sent to Gibson for repair or replacement… If you don’t want to do that, it’s your decision… Again… Good luck.. https://www.gibson.com/en-US/Support/Warranty/Gibson#:~:text=Gibson Warranty Your new Gibson instrument is warranted,subject to the limitations contained in this warranty. Edited February 28, 2022 by Larsongs 1 Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 1 hour ago, Larsongs said: Here is the Gibson Warranty.. If you’re outside the Return period anything the Retailer does is a courtesy.. If you read the Warranty it says nothing about the Retailer having any responsibility as to the Warranty… But, Gibson has an excellent Warranty. It is not hassle free though.. You will have to deal directly with Gibson Customer Service & will have to pay Shipping for the Guitar to be sent to Gibson for repair or replacement… If you don’t want to do that, it’s your decision… Again… Good luck.. https://www.gibson.com/en-US/Support/Warranty/Gibson#:~:text=Gibson Warranty Your new Gibson instrument is warranted,subject to the limitations contained in this warranty. I was assuming this part means that if the shop isn’t interested then your stuffed? **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable. but if I can go directly to Gibson Europe then that’s what I’ll do. again thank for all the help, much appreciated Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted February 28, 2022 Share Posted February 28, 2022 (edited) That statement is the big push into the back hole. No lube or reach around either. Edited February 28, 2022 by Sgt. Pepper Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 6 minutes ago, Sgt. Pepper said: That statement is the big push into the back hole. No lube or reach around either. This is how I understood it but thought maybe I’m missing something Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted February 28, 2022 Share Posted February 28, 2022 4 minutes ago, Tega.tm said: This is how I understood it but thought maybe I’m missing something No its pretty clear and you don't need to be a lawyer to understand: Gibson Gold Warranty is not applicable. Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 Oft.. Well that’s that then.. No return possible due to being played so.. expensive lessons learned.. thanks again for all the help. And I’ll sign off. 👍 Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 On 2/27/2022 at 7:06 PM, IanHenry said: Tega, did you watch the video from "Black Belt Barrister" that I posted? The bloke's a barrister, a very highly qualified legal professional (they really don't get more qualified) and he explains your legal rights, as he explains, your contract is with the guitar shop, not Gibson. You could always organize a setup with Gibson's Virtual Guitar Tech: Gibson | Virtual Guitar Tech Service They will fix you up with a Zoom meeting, then you've done everything that you possibly could to resolve the problem. Regarding Ukraine, you really can't do anything about that situation, so it's not your problem. Thanks for that… I’ve watched it and by the looks of it..(as much as I didn’t want to believe it) as stated by most here (thanks again) they are trying to pull a fast one.. sorry for being a pain in the a**e I have learning disabilities so can take me a while to process information (and still not get it 🤔🤦♂️😂 and yes I do actually work in legal and environmental compliance but I learned how to do that over many years) but I think I have understood what’s happening here.. cheers again 👍 Quote Link to comment Share on other sites More sharing options...
Larsongs Posted February 28, 2022 Share Posted February 28, 2022 There is a Thread here about a member of this Forum who lives in Europe. About a year ago he went thru the same hassle as you… He finally gave up with the Retailet & communicated directly to Gibson Customer Service & iniated a Warranty Claim with Gibson. He sent them the Guitar.. It couldn’t be repaired so they sent him a brand new replacement that was perfect… It was not without hassle, it did take time & he had to pay Shipping but it ended up good for him… As I’ve mentioned previously I’ve gone through it with my Gibson J-160E, Gibson ES Les Paul & an Epiphone Casino.. The J-160E & ES Les Paul are perfect.. The Casino was replaced with a new one which was also perfect…. Quote Link to comment Share on other sites More sharing options...
Tega.tm Posted February 28, 2022 Author Share Posted February 28, 2022 4 minutes ago, Larsongs said: There is a Thread here about a member of this Forum who lives in Europe. About a year ago he went thru the same hassle as you… He finally gave up with the Retailet & communicated directly to Gibson Customer Service & iniated a Warranty Claim with Gibson. He sent them the Guitar.. It couldn’t be repaired so they sent him a brand new replacement that was perfect… It was not without hassle, it did take time & he had to pay Shipping but it ended up good for him… As I’ve mentioned previously I’ve gone through it with my Gibson J-160E, Gibson ES Les Paul & an Epiphone Casino.. The J-160E & ES Les Paul are perfect.. The Casino was replaced with a new one which was also perfect…. Ok I think I had read something like that so.. I’ve taken the advice and bought the straight edge as well as this will come in handy for future setup issues.. I will give the guitar a good going over and I’ll just have to pay for it to go to Netherlands for them to look at.. I have probably made this whole process hard by trying to follow the instructions on warranty issues going through the shop.. but surely if I’m paying for them to assess then they will deal with it accordingly. Quote Link to comment Share on other sites More sharing options...
IanHenry Posted March 1, 2022 Share Posted March 1, 2022 Tega, you will not have to go to the Netherlands, if Gibson Europe deems it necessary, I think they'll arrange collection and return. Don't worry about being a pain in the a**e, your not. Everyone on this forum will do everything they can to help you, you can be sure of that. Quote Link to comment Share on other sites More sharing options...
Larsongs Posted March 1, 2022 Share Posted March 1, 2022 I’d love for someone to post Europes Gibson Warranty.. I want to see where it says “The Retailer is responsible for Warranty Repairs on Guitars”…. In the USA….. I would think Gibson Warranty is the same everywhere….. Retailers can be Gibson Authorized Warranty Centers… Or as a “Courtesy” they might repair, replace or do returns & full refunds.. But, Courtesy”… Quote Link to comment Share on other sites More sharing options...
Rabs Posted March 1, 2022 Share Posted March 1, 2022 5 minutes ago, Larsongs said: I’d love for someone to post Europes Gibson Warranty.. I want to see where it says “The Retailer is responsible for Warranty Repairs on Guitars”…. In the USA….. I would think Gibson Warranty is the same everywhere….. Retailers can be Gibson Authorized Warranty Centers… Or as a “Courtesy” they might repair, replace or do returns & full refunds.. But, Courtesy”… **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable. https://www.gibson.com/en-US/Support/Warranty/Gibson Quote Link to comment Share on other sites More sharing options...
rct Posted March 1, 2022 Share Posted March 1, 2022 4 minutes ago, Larsongs said: I’d love for someone to post Europes Gibson Warranty.. I want to see where it says “The Retailer is responsible for Warranty Repairs on Guitars”…. In the USA….. I would think Gibson Warranty is the same everywhere….. Retailers can be Gibson Authorized Warranty Centers… Or as a “Courtesy” they might repair, replace or do returns & full refunds.. But, Courtesy”… If they are an authorized repair center, Gibson, Martin, Fender, etc., they can be reimbursed for warranty work faster than a non-authorized repair person. A non-authorized repair person may make warranty repairs to the above after communicating with the company and negotiating parts. It takes longer, but if you have a guy you are willing to go through it. The best around here was not an authorized anyone warranty repair center, but he did authorized warranty work on all of them. Speaking only of my experiences with two of these companies, I can bet that Gibson is the same. Taking returns/warranty work/exchange/refund from customers is an absolutely royal PITA that none of them prefer to do. Your last dealings for the guitar were with the owner, the retailer, and that is the best place to start. I realize you have run the gauntlet of returning your guitar, dealing directly with Gibson, all that. I get it. They do it. They hate it I'm sure, but they do it. There may come a day when you can not do that any longer. rct Quote Link to comment Share on other sites More sharing options...
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