Whyment714 Posted December 12, 2013 Author Share Posted December 12, 2013 i felt speechless and helpless sigh....spend the money then can not get what should i get… Gibson won't help you because it has nothing to do with Gibson. Gibson's accountability for the contents of the package ended when Sam Ash signed-off on the delivery. Terrible thought, I know, but a cynic might not even believe you got the wrong case in the first place. A cynic might think you sold the Limited Edition case for a fairly large sum of money and bought a regular Gibson case for a fraction of the price whilst pocketing the handsome profit into the bargain. A cynic might even go so far as to consider you thought up a scam to get another Ltd Ed. case from Gibson and made up this whole post to give your story some sort of 'credibility'. If Sam Ash asks you to prove otherwise could you do it? P. Link to comment Share on other sites More sharing options...
pippy Posted December 12, 2013 Share Posted December 12, 2013 Has anyone at Sam Ash got back to you yet? Yesterday you were hoping they might get back in touch today. P. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 12, 2013 Author Share Posted December 12, 2013 not yet i know i just can hope god bless me… :-( Has anyone at Sam Ash got back to you yet? Yesterday you were hoping they might get back in touch today. P. Link to comment Share on other sites More sharing options...
Eracer_Team Posted December 12, 2013 Share Posted December 12, 2013 don't rely on emails You're going to have to pickup the phone and call them Link to comment Share on other sites More sharing options...
charlie brown Posted December 12, 2013 Share Posted December 12, 2013 don't rely on emails You're going to have to pickup the phone and call them Or, better yet, go down and "get in their face," about this! Otherwise, they'll put you off, as long as they can! CB Link to comment Share on other sites More sharing options...
Whyment714 Posted December 12, 2013 Author Share Posted December 12, 2013 i need go to find their local store，right？ Or, better yet, go down and "get in their face," about this! Otherwise, they'll put you off, as long as they can! CB Link to comment Share on other sites More sharing options...
charlie brown Posted December 12, 2013 Share Posted December 12, 2013 i need go to find their local store，right？ Yeah, if you're diplomatic, about how you "get in their face," it will help, because the actual store you go to, wasn't the point of purchase, (it was on-line, right?), and as such they only have a somewhat tacit responsibility, being a "Sam Ash" store, and they may still tell you to go back to the "on-line" retailer. I've had mixed results, doing just that, regarding on-line purchases, and "in-store" claims. One GC took care of me, with no questions asked. Another, in a different state, was not so forthcoming, until I mentioned going to "Corporate," with my complaint. Then, they were (reluctantly) more cooperative. Just be sure to take your receipt, and any pertinent paperwork, shipping receipts, package inventory check list (if there was one), etc. So, good luck! CB Link to comment Share on other sites More sharing options...
Whyment714 Posted December 12, 2013 Author Share Posted December 12, 2013 i would try！ thx！ Yeah, if you're diplomatic, about how you "get in their face," it will help, because the actual store you go to, wasn't the point of purchase, (it was on-line, right?), and as such they only have a somewhat tacit responsibility, being a "Sam Ash" store, and they may still tell you to go back to the "on-line" retailer. I've had mixed results, doing just that, regarding on-line purchases, and "in-store" claims. One GC took care of me, with no questions asked. Another, in a different state, was not so forthcoming, until I mentioned going to "Corporate," with my complaint. Then, they were (reluctantly) more cooperative. Just be sure to take your receipt, and any pertinent paperwork, shipping receipts, package inventory check list (if there was one), etc. So, good luck! CB Link to comment Share on other sites More sharing options...
Thomse Posted December 12, 2013 Share Posted December 12, 2013 You know the dealer ripped all the stuff out of the guitar i would take it back . Gibson doesn't do that and if they did and if any thing they will send you what you are missing. And by the way that is one nice Les Paul you have there . Link to comment Share on other sites More sharing options...
capmaster Posted December 13, 2013 Share Posted December 13, 2013 Think it all could be just a bad changing by mistake, whereever it may have happened. Link to comment Share on other sites More sharing options...
jmm555 Posted December 13, 2013 Share Posted December 13, 2013 Gibson's description of the Slash-Guitar with case doesn't sound like much. Just a black Gibson USA case with the Slash-logo on it. Considering the warranty on the product, I'd still hit up Gibson Customer Service. Call and claim a defective case, say the latch broke and you need the case replaced. Supply the Slash Guitar purchase receipt and Serial Number info, get a RMA, return material authorization number. And also state the missing Logo issue - Clearly marked on the case, when you send it back in the box --- MISSING LOGO! with picture of the guitar, S/N, and a copy of the product specs. Box up the case and ship it out to Gibson. Put it on in their desk. Tell them your not happy. Only accept the correct case on return. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 13, 2013 Author Share Posted December 13, 2013 wow....should i do like tht? so powerful.... Gibson's description of the Slash-Guitar with case doesn't sound like much. Just a black Gibson USA case with the Slash-logo on it. Considering the warranty on the product, I'd still hit up Gibson Customer Service. Call and claim a defective case, say the latch broke and you need the case replaced. Supply the Slash Guitar purchase receipt and Serial Number info, get a RMA, return material authorization number. And also state the missing Logo issue - Clearly marked on the case, when you send it back in the box --- MISSING LOGO! with picture of the guitar, S/N, and a copy of the product specs. Box up the case and ship it out to Gibson. Put it on in their desk. Tell them your not happy. Only accept the correct case on return. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 13, 2013 Author Share Posted December 13, 2013 will gibson help me to correct it if i do like tht? i afraid gibson will ignore me.... Gibson's description of the Slash-Guitar with case doesn't sound like much. Just a black Gibson USA case with the Slash-logo on it. Considering the warranty on the product, I'd still hit up Gibson Customer Service. Call and claim a defective case, say the latch broke and you need the case replaced. Supply the Slash Guitar purchase receipt and Serial Number info, get a RMA, return material authorization number. And also state the missing Logo issue - Clearly marked on the case, when you send it back in the box --- MISSING LOGO! with picture of the guitar, S/N, and a copy of the product specs. Box up the case and ship it out to Gibson. Put it on in their desk. Tell them your not happy. Only accept the correct case on return. Link to comment Share on other sites More sharing options...
rct Posted December 13, 2013 Share Posted December 13, 2013 Dude. Put on some boxers and a damn pair of pants, go to Sam Ash, they are on 34th, closer to 9th than 8th, and show them what thef UCK is going on and get yer case. Sorry. Had to be said. rct Link to comment Share on other sites More sharing options...
jmm555 Posted December 13, 2013 Share Posted December 13, 2013 Please review your product warranty, And claim a defective product. Imo, Shouldn't all honest, upright, mfg's that stand behind products with warranties, honor their own stated warranty. The case is clearly defective. It's just like returning anything from any store, you get your money back or product exchange. And be sure to tell them your not happy. and imply it's their job to make you happy. Go ahead do it, be happy in life. Go get what you paid for. Gibson wants to make you happy. Yeah listen to rct. Link to comment Share on other sites More sharing options...
Eracer_Team Posted December 13, 2013 Share Posted December 13, 2013 RCT is right,, you have to grow some balls if you want this settled since you 'waited' 3.5 months to start looking at the issue. Dealer will usually stand behind their sales under a 'reasonable' time; typically 45 days from sale. The manufacturer (even if they screwed up the packaging) will only stand behind their dealer not direct through to the customer. We've seen enough warranty posts here on the forum and its really, really, really tough to get Gibson to work with you, they rely a lot on the dealers to make it right. You're going to have to do some leg work by gathering all the details and pictures you can about what you're supposed to get. Then detail everything you got Then get some movement on this, dinking around a guitar user forum that is sponsored by the guitar manufacturer will NOT help you resolve this. You have to work, plead, beg (cry if you must) with the dealer with all the details of your dilemma and maybe all will be alright. But don't be surprised if you're left with what you received. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 13, 2013 Author Share Posted December 13, 2013 thanks all u guy's reply sigh，i know it hard to correct my case and to get what should i get..... RCT is right,, you have to grow some balls if you want this settled since you 'waited' 3.5 months to start looking at the issue. Dealer will usually stand behind their sales under a 'reasonable' time; typically 45 days from sale. The manufacturer (even if they screwed up the packaging) will only stand behind their dealer not direct through to the customer. We've seen enough warranty posts here on the forum and its really, really, really tough to get Gibson to work with you, they rely a lot on the dealers to make it right. You're going to have to do some leg work by gathering all the details and pictures you can about what you're supposed to get. Then detail everything you got Then get some movement on this, dinking around a guitar user forum that is sponsored by the guitar manufacturer will NOT help you resolve this. You have to work, plead, beg (cry if you must) with the dealer with all the details of your dilemma and maybe all will be alright. But don't be surprised if you're left with what you received. Link to comment Share on other sites More sharing options...
Shrink Posted December 17, 2013 Share Posted December 17, 2013 I just recieved my Slash LP with the correct case but without strap locks. The company I purchased it from has placed an order with Gibson. We'll see......... I also note that the toggle switch seems to emit bass when set on Treble and Treble when set on Bass. Is it the switch or is it me that is wired wrong? Link to comment Share on other sites More sharing options...
Guest Farnsbarns Posted December 17, 2013 Share Posted December 17, 2013 There is an easy way to find out what pup is selected. Put the switch up (neck pup selected) , then run your nail along the string from the 20th fret towards the bridge, you should notice a climbing pitch switch to a falling pitch as you pass the neck pup. If you dont, keep going until you get to the bridge pup and if you hear it there the switch is wired in reverse. Assuming it is wired right look at pickup heights. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 18, 2013 Author Share Posted December 18, 2013 u should set up again until u feel u like and comfortable... I just recieved my Slash LP with the correct case but without strap locks. The company I purchased it from has placed an order with Gibson. We'll see......... I also note that the toggle switch seems to emit bass when set on Treble and Treble when set on Bass. Is it the switch or is it me that is wired wrong? Link to comment Share on other sites More sharing options...
Gunner Posted December 18, 2013 Share Posted December 18, 2013 BUT Gibson helped me to correct everything! btw..this guitar is a very nice one. u should have one if u like slash thanks everyone's reply! Congrats! I have found Gibson to be very helpful in dealing with problems like this. Link to comment Share on other sites More sharing options...
Whyment714 Posted December 18, 2013 Author Share Posted December 18, 2013 Gibson will help u! lol Congrats! I have found Gibson to be very helpful in dealing with problems like this. Link to comment Share on other sites More sharing options...
Rabs Posted December 18, 2013 Share Posted December 18, 2013 Gibson will help u! lol So what happened? Did they say it was their fault and admit that it didn't have the right case or strap buttons? Or did they say the shop did something? Are you having to send your old case back? ( I assume they don't care about wanting the regular strap buttons back? ) Link to comment Share on other sites More sharing options...
Whyment714 Posted December 18, 2013 Author Share Posted December 18, 2013 yup，they shipped me what i miss。 and i keep the old case。 So what happened? Did they say it was their fault and admit that it didn't have the right case or strap buttons? Or did they say the shop did something? Are you having to send your old case back? ( I assume they don't care about wanting the regular strap buttons back? ) Link to comment Share on other sites More sharing options...
Rabs Posted December 18, 2013 Share Posted December 18, 2013 yup，they shipped me what i miss。 and i keep the old case。 Cool.. so in the end all is well and you get something for the hassle... Well done you.. and well done Gibson The shop still should have checked it before sending though... :) Link to comment Share on other sites More sharing options...
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