ol fred Posted August 29, 2013 Share Posted August 29, 2013 Thought I should update y'all on my trials and tribulations with UPS and my Country Western. After thirty days and an inspection by a UPS "investigator" who stated that the container was not damaged and the guitar was very well packaged, my claim was denied because " it's obvious that the guitar was damaged before it was packaged" This ain't over till it's over ! Link to comment Share on other sites More sharing options...
BigKahune Posted August 29, 2013 Share Posted August 29, 2013 . That's terrible Fred. If the guitar was packaged so well, it should be obvious that the package incurred such a powerful shock the guitar was damaged despite being packaged so well. . Link to comment Share on other sites More sharing options...
ParlourMan Posted August 29, 2013 Share Posted August 29, 2013 Ouch... it's quite amazing though how often insurance inspectors can find in favour of their own client. Link to comment Share on other sites More sharing options...
bobouz Posted August 29, 2013 Share Posted August 29, 2013 Hope you can get that sorted out. Does the previous owner have any "for sale" pics illustrating the condition prior to shipment? Link to comment Share on other sites More sharing options...
Hall Posted August 29, 2013 Share Posted August 29, 2013 Very sorry, Fred. Now what? Can you take a minute and refresh us on the course of action available to you beyond this point. I mean the deck was stacked up to now; so where do you go from here. I'm reviewing the original post now, maybe you already mentioned the options. Again, very sorry. Link to comment Share on other sites More sharing options...
ol fred Posted August 29, 2013 Author Share Posted August 29, 2013 bobouz, it was my guitar...shipped it to livemusic, I have lots of pics. Next step is in the hands of my attorney. Link to comment Share on other sites More sharing options...
larryp58 Posted August 29, 2013 Share Posted August 29, 2013 Jeez, Fred That's just unbelievable. The investigator, what a maroon!!! Link to comment Share on other sites More sharing options...
vacamartin Posted August 29, 2013 Share Posted August 29, 2013 Hang in there Fred.... Link to comment Share on other sites More sharing options...
Pepperland Posted August 29, 2013 Share Posted August 29, 2013 It really is a PITA to have to go through this. I don't see this ending well. Link to comment Share on other sites More sharing options...
duluthdan Posted August 29, 2013 Share Posted August 29, 2013 Res Ipsa Loquitor http://en.wikipedia.org/wiki/Res_ipsa_loquitur I'm fairly certain a good attorney might point this out to them, just prior to ripping them a new one. G'Luck. Link to comment Share on other sites More sharing options...
BluesKing777 Posted August 29, 2013 Share Posted August 29, 2013 Res Ipsa Loquitor http://en.wikipedia....s_ipsa_loquitur I'm fairly certain a good attorney might point this out to them, just prior to ripping them a new one. G'Luck. Yes, plus expenses for stress and worry for you and expenses for loss, worry and missed playing time for LiveMusic! I guess it is going to take a bit. Awful! BluesKing777. Link to comment Share on other sites More sharing options...
onewilyfool Posted August 29, 2013 Share Posted August 29, 2013 Standard procedure....first off, deny the claim, then hope you go away. I'm pretty sure this is what THEIR lawyers tell them to do. They figure that a large percentage of people will go away. rather than spend the money to go after them. Find out what the requirements are for small claims court in your state. Then without going to your lawyer, write up a bad review on Yelp, Facebook, Linkedin, etc. , and whatever local review sites you have in your area, file a report with better business bureau (BBB), Federal Trade Commission, and any state commerce regulating agency...In other words, create a lot of paper work for them, eventually they will see that this doesn't work for them to mistreat clients like this. I just find this kind of customer service just doesn't work. Link to comment Share on other sites More sharing options...
mountainpicker Posted August 29, 2013 Share Posted August 29, 2013 Oh no, first it's an insurance guy followed by a lawyer guy having to get involved. I feel for you greatly. Hopefully there won't be any bankers, real estate brokers or preachers piling on to your miseries. You might have to file your own insurance claim so that two insurance guys can duke it out over an expensive lunch in some five star restaurant. Hopefully it all ends in your favor without you having to drop more than the guitar is worth. Best of luck. Link to comment Share on other sites More sharing options...
chasAK Posted August 30, 2013 Share Posted August 30, 2013 You labeled the subtitle correctly, unbelievable. I guess I don't even know what to say. No matter how much money won't give you, it will never be the same. Charlie Link to comment Share on other sites More sharing options...
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