crust Posted December 3, 2013 Share Posted December 3, 2013 neck cracked at heel connection to body. No pics (yet)...I'm too upset..Got an R/A from Sam Ash and Fedex. piss :( Link to comment Share on other sites More sharing options...
sellen Posted December 3, 2013 Share Posted December 3, 2013 Ahh man that's a drag Link to comment Share on other sites More sharing options...
'Scales Posted December 3, 2013 Share Posted December 3, 2013 Hard luck Crust - Hope the replacement is OK. At least you've got a couple of other options to keep you busy! Sellen - I enjoyed checking out your YT Videos - you've got some lovely gear there and some great tones. Link to comment Share on other sites More sharing options...
rct Posted December 4, 2013 Share Posted December 4, 2013 Sorry to hear that. I just wish there was another guitar you could use in the meantime. rct Link to comment Share on other sites More sharing options...
capmaster Posted December 4, 2013 Share Posted December 4, 2013 This is very sad. Hope the replacement will arrive in fine condition and be OK for you. So the day may come when you will get over this bad incident. I cross my fingers for you! Link to comment Share on other sites More sharing options...
Thomse Posted December 4, 2013 Share Posted December 4, 2013 Sorry to here that i have one coming on Thursday from ZZounds. Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Hard luck Crust - Hope the replacement is OK. At least you've got a couple of other options to keep you busy! Sellen - I enjoyed checking out your YT Videos - you've got some lovely gear there and some great tones. Thank you...well, you only live once....I happen to like playing Epiphone electric guitars...is that wrong ?? Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 This is the very first new (online purchased) guitar I've received broken. <_< Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Sorry to here that i have one coming on Thursday from ZZounds. It is a beautiful instrument. My heart is crying on the inside a little. :( Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Sorry to hear that. I just wish there was another guitar you could use in the meantime. rct yes, never enough...lol Link to comment Share on other sites More sharing options...
Supersonic Posted December 4, 2013 Share Posted December 4, 2013 Crust, while you're waiting on the replacement you could always kill some time by taking the stickers off the rest of your geets. Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Epiphone, when will you foolproof the packaging that is used to protect your lovely guitars from shipping gorillas ? From this example, and myriad others, I, as a return customer, think that you'd have redesigned the packing boxes a long time ago. [cursing] [cursing] [cursing] Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 Crust, while you're waiting on the replacement you could always kill some time by taking the stickers off the rest of your geets. I like them with all the stickers in place. The additional mass adds to the tone, the "special" glue, type of paper and ink......can't you hear it...., "Handcrafted in China" sticker, "Setup in USA by" sticker, "scanner/smartphone" code sticker, warranty "star" sticker, "do not throw in trash" sticker, "QC HK" sticker, protective plastic film on pick guard. protective plastic "sticker" over pickup(s). Stickers will never be removed (by me)...lol Link to comment Share on other sites More sharing options...
Bender 4 Life Posted December 4, 2013 Share Posted December 4, 2013 awww man....that bites !! nice collection though! Link to comment Share on other sites More sharing options...
Lord Summerisle Posted December 4, 2013 Share Posted December 4, 2013 Epiphone, when will you foolproof the packaging that is used to protect your lovely guitars from shipping gorillas ? From this example, and myriad others, I, as a return customer, think that you'd have redesigned the packing boxes a long time ago. [cursing] [cursing] [cursing] I've often wondered about guitar packaging - it isn't just Epi who is at fault. I hate to say it, but I wonder if it's cheaper for manufacturers/retailers to absorb the cost of the odd damaged guitar, as opposed to increasing packaging costs for every guitar that leaves the factory? Especially as there will still be some value in your damaged G-400 (perhaps it will find its way to that big refurbishing company, after you return it). Something that always frustrates me. If I buy a new guitar online, I tend to buy a new hardshell case for it at the same time. It's odd to see the UPS guy leaving two boxes on my porch. Why doesn't the retailer just put the guitar in the case and ship it? I'd have no problem with the retailer "unboxing" my guitar to ship it in the case, so long as all the case candy was included. I understand that this might take extra time in the warehouse - but wouldn't it be worth it to save on the cost of damaged, returned goods (plus the original benefit of only paying to ship one box, not two)? Link to comment Share on other sites More sharing options...
rct Posted December 4, 2013 Share Posted December 4, 2013 Shipping went from a marvel of the late 80's to a complete scam. As soon as business sees any advantage to customers, theys hit it up as quickly as possible, and that's what they've done. Somehow, somewhere, busted guitars, returns and all, somebody is making money, more money than they would make doing it right once. rct Link to comment Share on other sites More sharing options...
Skyline_UK Posted December 4, 2013 Share Posted December 4, 2013 Ouch. I posted pics on another thread of my recent 50th Anniversary Sheraton which arrived with the headstock totally departed from the neck. These manufacturers are SO far behind the times in packing technology which other firms have switched to years ago, having identified the real cost of replacement items is ludicrous (customer perceptions, staff cost of re-handling, double shipping, correspondence and claims against couriers, etc. etc) When will they learn? Here's how my first 1962 Sheraton arrived:- Link to comment Share on other sites More sharing options...
kidblast Posted December 4, 2013 Share Posted December 4, 2013 that break looks oddly familiar on that SG.. there was a midtown thread, same break.. where did this come from? Was some APE leaning on it while doing a setup? not sure it looks like an impact fracture, it's more like there was an undue amount of weight placed on the middle of the body while the guitar was (maybe) on a neck rest/work bench??? I don't know - it looks suspect to me.. either way,, good luck with a replacement and the RA crust Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 that break looks oddly familiar on that SG.. there was a midtown thread, same break.. where did this come from? Was some APE leaning on it while doing a setup? not sure it looks like an impact fracture, it's more like there was an undue amount of weight placed on the middle of the body while the guitar was (maybe) on a neck rest/work bench??? I don't know - it looks suspect to me.. either way,, good luck with a replacement and the RA crust Was very good dealing with return, no problem. Let's see what happens. lol Sam Ash and FEDEX I didn't order a case, because I have a couple empty gig bags that will fit this thing. Now I'm going to ask for a case, even though I have 2 nice empty padded gig bags. Link to comment Share on other sites More sharing options...
Scott0 Posted December 4, 2013 Share Posted December 4, 2013 sorry for your loss. Link to comment Share on other sites More sharing options...
capmaster Posted December 4, 2013 Share Posted December 4, 2013 Ouch. I posted pics on another thread of my recent 50th Anniversary Sheraton which arrived with the headstock totally departed from the neck. These manufacturers are SO far behind the times in packing technology which other firms have switched to years ago, having identified the real cost of replacement items is ludicrous (customer perceptions, staff cost of re-handling, double shipping, correspondence and claims against couriers, etc. etc) When will they learn? Here's how my first 1962 Sheraton arrived:- Ouch - pretty $hitty It hurts just thinking about what a nice and beautiful guitar it may have been. :( Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 lol Link to comment Share on other sites More sharing options...
crust Posted December 4, 2013 Author Share Posted December 4, 2013 awww man....that bites !! nice collection though! Thanks Bender...maybe some day I'll take a picture of all of them, and my mandolins too...lol Link to comment Share on other sites More sharing options...
milod Posted December 4, 2013 Share Posted December 4, 2013 Dunno entirely why, but Sweetwater told me they feel it's safer to send a guitar in its regular box with their additional "padding" on an "overbox," as opposed to putting it into its case, then an "overbox" and sending it that way. My old Ovations (early 70s) still are in their special-made Ovation cases that won't, I think, let them wiggle as much as the width of a treble guitar string. OTOH, I sent my AE nylon Ovation of that era in its case and in a box and doggone if the case hadn't developed a significant semi-spherical dent... and a nice round hole of about an inch in width went through the box. That was a FedEx "send." So... I dunno. It does seem odd short of something putting major stress on the box(s) that should be obvious. m Link to comment Share on other sites More sharing options...
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