2019 j-45 vintage problem

[jefleppard65]

i bought one yesterday. greatest sound ever. i brought it to my tech to install a k&k pickup. he noticed that the bridge was lifting at the back corners. the bridge is tilting down towards the sound hole and the top was bellying behind the bridge between the x-brace. i brought it back to the store and was given these options: 

1)return it for a refund

2)exchange it for another

3)keep it and make no mention of it. if the problems advance before the one-year warranty expires, bring it back then.

4)send it back  for repair

my quandary is this:  im worried that the repair will change it. im worried that a replacement wont sound as good.  

any advice?

[slimt]

Return and exchange for one that is problem free 

[TomPhx]

Sounds like high humidity issues. I has a Songwriter that showed signs of too high humidity with everything you describe, except the bridge corner lifting.  Since the bridge is now starting to come off I'd return it, either for another or refund.

[uncle fester]

I'd exchange for another, it's an awesome guitar and once you get it sorted you'll be psyched - but the reason to start new is to start without any problems.

[Filbert]

I'd exchange. This issue now could be a harbinger of something more problematic down the line. Why risk the stress? Get it switched out now.

[J-200 Koa]

Option 2, then option 1.  If option 2 does not produce the guitar and sound you want, go to option 1.  There are a lot of guitars for sale.  Get the one you want.

[Dave F]

20 minutes ago, J-200 Koa said:

Option 2, then option 1.  If option 2 does not produce the guitar and sound you want, go to option 1.  There are a lot of guitars for sale.  Get the one you want.

I agree. Been there, done that. 

I’ve had one returned/repaired and another return/exchange. Both worked out good. 

[jvi]

if it is a new guitar any work should be done by a Gibson repair tech or bye bye warranty...

 

[kidblast]

take Door 2

[Jinder]

Return it for a replacement. You spent serious coin on this guitar and you shouldn't have any issues with it whatsoever. 

I've had a few negative experiences with new kit in the last couple of years. My approach is zero tolerance for substandard crap, if it isn't right straight away I can't be doing with returning things for repairs and faffing about. We are all here on this forum because we're serious players who are willing to spend serious money on serious kit. That shouldn't equate to gear arriving broken or suffering from issues due to incorrect storage.

[62burst]

Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride.

OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go.

[jefleppard65]

4 hours ago, Jinder said:

Return it for a replacement. You spent serious coin on this guitar and you shouldn't have any issues with it whatsoever. 

I've had a few negative experiences with new kit in the last couple of years. My approach is zero tolerance for substandard crap, if it isn't right straight away I can't be doing with returning things for repairs and faffing about. We are all here on this forum because we're serious players who are willing to spend serious money on serious kit. That shouldn't equate to gear arriving broken or suffering from issues due to incorrect storage.

 

2 hours ago, 62burst said:

Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride.

OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go.

thanks for all the advice, guys! im returning it tomorrow for a replacement. they'll transfer one from another store and, if i dont like it, they'll do a refund.

hey, jinder! wassup??!?! im cunkhead from the old forum.

[fortyearspickn]

What Jinder said. And everyone else. Belly might swell a bit due to real high humidity, but no way the bridge should separate.  

Best way to improve someone’s performance/quality is to provide them with feedback. 

[slimt]

4 hours ago, 62burst said:

Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride.

OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go.

 

If hes in Canada. Yes return it.  Reason. Just because they have a Gibson warranty repair person  . It doesnt mean there good.  In most cases up here there just crazy glue happy make problems worse instead of better.    Run into a few of those hacks already. 

[Jinder]

3 hours ago, jefleppard65 said:

 

thanks for all the advice, guys! im returning it tomorrow for a replacement. they'll transfer one from another store and, if i dont like it, they'll do a refund.

hey, jinder! wassup??!?! im cunkhead from the old forum.

Hey Cunk!! Long time no speak, great to see you back here. Glad you've got a replacement on the way, I'm sure you'll love it even better than the first!