jefleppard65 Posted August 21, 2019 Share Posted August 21, 2019 i bought one yesterday. greatest sound ever. i brought it to my tech to install a k&k pickup. he noticed that the bridge was lifting at the back corners. the bridge is tilting down towards the sound hole and the top was bellying behind the bridge between the x-brace. i brought it back to the store and was given these options: 1)return it for a refund 2)exchange it for another 3)keep it and make no mention of it. if the problems advance before the one-year warranty expires, bring it back then. 4)send it back for repair my quandary is this: im worried that the repair will change it. im worried that a replacement wont sound as good. any advice? Quote Link to comment Share on other sites More sharing options...
slimt Posted August 21, 2019 Share Posted August 21, 2019 Return and exchange for one that is problem free Quote Link to comment Share on other sites More sharing options...
TomPhx Posted August 21, 2019 Share Posted August 21, 2019 Sounds like high humidity issues. I has a Songwriter that showed signs of too high humidity with everything you describe, except the bridge corner lifting. Since the bridge is now starting to come off I'd return it, either for another or refund. Quote Link to comment Share on other sites More sharing options...
uncle fester Posted August 21, 2019 Share Posted August 21, 2019 I'd exchange for another, it's an awesome guitar and once you get it sorted you'll be psyched - but the reason to start new is to start without any problems. Quote Link to comment Share on other sites More sharing options...
Filbert Posted August 21, 2019 Share Posted August 21, 2019 I'd exchange. This issue now could be a harbinger of something more problematic down the line. Why risk the stress? Get it switched out now. Quote Link to comment Share on other sites More sharing options...
J-200 Koa Posted August 21, 2019 Share Posted August 21, 2019 Option 2, then option 1. If option 2 does not produce the guitar and sound you want, go to option 1. There are a lot of guitars for sale. Get the one you want. Quote Link to comment Share on other sites More sharing options...
Dave F Posted August 21, 2019 Share Posted August 21, 2019 20 minutes ago, J-200 Koa said: Option 2, then option 1. If option 2 does not produce the guitar and sound you want, go to option 1. There are a lot of guitars for sale. Get the one you want. I agree. Been there, done that. I’ve had one returned/repaired and another return/exchange. Both worked out good. Quote Link to comment Share on other sites More sharing options...
jvi Posted August 21, 2019 Share Posted August 21, 2019 if it is a new guitar any work should be done by a Gibson repair tech or bye bye warranty... Quote Link to comment Share on other sites More sharing options...
kidblast Posted August 21, 2019 Share Posted August 21, 2019 take Door 2 Quote Link to comment Share on other sites More sharing options...
Jinder Posted August 21, 2019 Share Posted August 21, 2019 Return it for a replacement. You spent serious coin on this guitar and you shouldn't have any issues with it whatsoever. I've had a few negative experiences with new kit in the last couple of years. My approach is zero tolerance for substandard crap, if it isn't right straight away I can't be doing with returning things for repairs and faffing about. We are all here on this forum because we're serious players who are willing to spend serious money on serious kit. That shouldn't equate to gear arriving broken or suffering from issues due to incorrect storage. 1 Quote Link to comment Share on other sites More sharing options...
62burst Posted August 21, 2019 Share Posted August 21, 2019 Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride. OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go. Quote Link to comment Share on other sites More sharing options...
jefleppard65 Posted August 21, 2019 Author Share Posted August 21, 2019 4 hours ago, Jinder said: Return it for a replacement. You spent serious coin on this guitar and you shouldn't have any issues with it whatsoever. I've had a few negative experiences with new kit in the last couple of years. My approach is zero tolerance for substandard crap, if it isn't right straight away I can't be doing with returning things for repairs and faffing about. We are all here on this forum because we're serious players who are willing to spend serious money on serious kit. That shouldn't equate to gear arriving broken or suffering from issues due to incorrect storage. 2 hours ago, 62burst said: Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride. OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go. thanks for all the advice, guys! im returning it tomorrow for a replacement. they'll transfer one from another store and, if i dont like it, they'll do a refund. hey, jinder! wassup??!?! im cunkhead from the old forum. 1 Quote Link to comment Share on other sites More sharing options...
fortyearspickn Posted August 21, 2019 Share Posted August 21, 2019 What Jinder said. And everyone else. Belly might swell a bit due to real high humidity, but no way the bridge should separate. Best way to improve someone’s performance/quality is to provide them with feedback. Quote Link to comment Share on other sites More sharing options...
slimt Posted August 22, 2019 Share Posted August 22, 2019 (edited) 4 hours ago, 62burst said: Right to the point, Jinder. Both you and Dave(F) have been down that road, and the return for repair is a pain and shipping is always a risk, especially in the heat of summer. My guitar's issues were merely cosmetic, and weighing all of the above, ended up just letting it ride. OP is in Canada? Lucky that the dealer wants to give him those options. Considering all of the legal loopholes Gibson has (https://www.gibson.com/Support/Warranty/USA), and considering ", **Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable", option 2 seems a safe way to go. If hes in Canada. Yes return it. Reason. Just because they have a Gibson warranty repair person . It doesnt mean there good. In most cases up here there just crazy glue happy make problems worse instead of better. Run into a few of those hacks already. Edited August 22, 2019 by slimt Quote Link to comment Share on other sites More sharing options...
Jinder Posted August 22, 2019 Share Posted August 22, 2019 3 hours ago, jefleppard65 said: thanks for all the advice, guys! im returning it tomorrow for a replacement. they'll transfer one from another store and, if i dont like it, they'll do a refund. hey, jinder! wassup??!?! im cunkhead from the old forum. Hey Cunk!! Long time no speak, great to see you back here. Glad you've got a replacement on the way, I'm sure you'll love it even better than the first! Quote Link to comment Share on other sites More sharing options...
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