Murph Posted September 23, 2009 Share Posted September 23, 2009 So I called MF Tuesday morning to order a 9 volt power supply, and a, buy 10/get 12 Ernie Ball 10-46 and they were having computer problems. I needed to go to work so the girl took my order, and cc # and said she'd process it when everything came back up. When I got home I checked my email and didn't see any confirmation, tracking #, ect. So this morning (WED.) I called just to make sure it was shipped, I wanted the power supply for Fri/Sat night. Nope, never shipped, never processed, never charged the cc. I said no problem, it's Wed, you're in Kansas City, if you can "get it out today" I'll still get it Friday. "No sir, we have a 24 hour hold on cc orders, it won't ship until Thursday." Huh? Remember gang, I bought an ES339, and a Studio Les Paul from these people last year, alongside I don't know how many smaller orders. I remember some of you bragging about Sweetwater, so gave em' a call, they're in Fort Wayne, Indiana, the guy was super nice, took the small order, promised it would ship today, and that's that...... Oh yea, they have free freight..... Thanks gang..... Murph. Link to comment Share on other sites More sharing options...
hlarry14 Posted September 23, 2009 Share Posted September 23, 2009 +1 on Sweetwater - I've bought tons of stuff from them and always get great service. Link to comment Share on other sites More sharing options...
Big Bill Posted September 23, 2009 Share Posted September 23, 2009 It's hard to beat Sweetwater's customer service. Expect a call from them after your gear arrives. I don't care how small my order is, they always give me a follow up call to ensure I'm happy. They haven't let me down yet. Link to comment Share on other sites More sharing options...
Silenced Fred Posted September 23, 2009 Share Posted September 23, 2009 I have been looking to order some stuff, and this definately sways it towards Sweetwater Will have to look to see if they have everything but will probably order soon Thanks Murph =P~/ Link to comment Share on other sites More sharing options...
G McBride Posted September 23, 2009 Share Posted September 23, 2009 I think that Sweetwater and Mf are one and the same if you look at the corporate ownership. That is why MF charges me Indiana Sales tax on all of my orders, because the have a store in Indiana, Sweetwater. Link to comment Share on other sites More sharing options...
Murph Posted September 23, 2009 Author Share Posted September 23, 2009 I think that Sweetwater and Mf are one and the same if you look at the corporate ownership. That is why MF charges me Indiana Sales tax on all of my orders' date=' because the have a store in Indiana, Sweetwater.[/quote'] That would surprise me after my morning conversation. I'll say no more.... Link to comment Share on other sites More sharing options...
RichCI Posted September 23, 2009 Share Posted September 23, 2009 I love Sweetwater and they're who I always go to first when it comes to "meat and potatoes" gear. Expect to receive your shipment promptly and find some candy in the box and probably a large catalog too. A few days after you receive your order, you'll get a phone call asking you if everything is good and you'll also get an email every once in a great while from your assigned sales rep. Sweetwater has the absolute best customer service I have ever run across from any type of company; the want your business and they're willing to go the extra mile to get it. Link to comment Share on other sites More sharing options...
Big Bill Posted September 23, 2009 Share Posted September 23, 2009 absolute best customer service I have ever run across from any type of company; the want your business and they're willing to go the extra mile to get it. I can not agree more. I can spend 40 grand on a new car and not get this level of service. Buy a $5 capo from Sweetwater and they bend over backwards for you and ship it for free. Link to comment Share on other sites More sharing options...
Bluemoon Posted September 23, 2009 Share Posted September 23, 2009 Love Sweetwater. They will call you a few days later to make sure you like what you bought. Old school. Nice Link to comment Share on other sites More sharing options...
KSG_Standard Posted September 23, 2009 Share Posted September 23, 2009 Sweetwater ROCKS! They are NOT the same thing as MF...MF and Guitar Center are the same company. Link to comment Share on other sites More sharing options...
ChanMan Posted September 23, 2009 Share Posted September 23, 2009 I like the guitar gallery... where you get to see THE guitar you're buying, not some stock marketing photo. Link to comment Share on other sites More sharing options...
retrosurfer1959 Posted September 23, 2009 Share Posted September 23, 2009 Yep Sweetwater whenever possible - Murph feel for ya man wonder what the kid did with your credit card info when they blew off your order. hope it's note sitting on a shared desk or worse. Link to comment Share on other sites More sharing options...
danb Posted September 24, 2009 Share Posted September 24, 2009 I've had the same thing happen when ordering stuff from MF. GC even charges sales tax on orders (unless you're lucky enough to live in a state where they don't have a store). Ordered a LP from GC and got 20% off for problems experienced with their sh!tty staff in their closest store to me. They made up for most of that with the tax. (didn't know they charged tax on orders at the time) I'm glad I read this post..I'll be sure to give Sweetwater a try with my next upcoming order of stuff. I'd rather spend my money with someone that APPRECIATES my business! Link to comment Share on other sites More sharing options...
thejay Posted September 24, 2009 Share Posted September 24, 2009 Yea Sweetwater is great! Link to comment Share on other sites More sharing options...
bostonpaul03 Posted September 24, 2009 Share Posted September 24, 2009 Sweetwater is my #1 for expensive stuff. Musicians Friend for cleaning stuff, odds and ends. Elderly for CD's, books and I like checking their used gear out. Why three stores? For the Catalogues!!!! I'm disabled/retired with plenty of time for the throne room! But Sweetwater is #1! Link to comment Share on other sites More sharing options...
Hall Posted September 25, 2009 Share Posted September 25, 2009 Trust me next time you go Big Box? Groper Link to comment Share on other sites More sharing options...
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