marco mancini Posted October 18, 2022 Share Posted October 18, 2022 I mean i'm an italian Customer faithful to Gibson , to date i have four of them , problem is that talking with dealers here it looks like they have so many problems with deliveries , orders , and quality ,i.e. (new guitars arriving with broken headstocks, cracks here and there , etc i wonder whether and when they will get their act together to satisfy customers everywhere , it's not fair trying to risk buying guitars on line because the company cannot keep up with deliveries to dealers where they can finally check if the guitar is bankable to their customers . Quote Link to comment Share on other sites More sharing options...
Big Bill Posted October 19, 2022 Share Posted October 19, 2022 Quote Link to comment Share on other sites More sharing options...
kidblast Posted October 19, 2022 Share Posted October 19, 2022 They don't leave the factory with broken head stocks. just sayin 1 Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 19, 2022 Author Share Posted October 19, 2022 in fact They arriving with broken headstocks and cracks on fingerboards. Quote Link to comment Share on other sites More sharing options...
Dub-T-123 Posted October 19, 2022 Share Posted October 19, 2022 According to the OP there is a massive number of guitars showing up broken and a shortage of guitars altogether. Stop breaking the guitars during transit and then you will have a massive amount of guitars that you can buy, problem solved 😇 Quote Link to comment Share on other sites More sharing options...
kidblast Posted October 19, 2022 Share Posted October 19, 2022 (edited) 1 hour ago, marco mancini said: in fact They arriving with broken headstocks and cracks on fingerboards. how can that be put on Gibson when shipping is causing the damage I understand the frustration, but maybe set your scope on the right target before you return fire. Edited October 19, 2022 by kidblast 1 Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 19, 2022 Author Share Posted October 19, 2022 4 hours ago, kidblast said: how can that be put on Gibson when shipping is causing the damage I understand the frustration, but maybe set your scope on the right target before you return fire. I have talked with a dealer "gibson official " and he mentioned of guitars paid by him and returned back because of ruptures and defects , you cannot even order a guitar or give him a deposit for a model because he doesnt even know whether or not that model will ever arrive , of course we are not only talking of cheap models but even custom shop models and i can assure you that the dealer which i'm talking about is serious and very knowledgeable in selling guitars to his customers in italy and abroad . Quote Link to comment Share on other sites More sharing options...
NighthawkChris Posted October 19, 2022 Share Posted October 19, 2022 6 minutes ago, marco mancini said: I have talked with a dealer "gibson official " and he mentioned of guitars paid by him and returned back because of ruptures and defects , you cannot even order a guitar or give him a deposit for a model because he doesnt even know whether or not that model will ever arrive , of course we are not only talking of cheap models but even custom shop models and i can assure you that the dealer which i'm talking about is serious and very knowledgeable in selling guitars to his customers in italy and abroad . Understood the frustration but nobody here is going to resolve how Italy gets its Gibsons. You’re doing the best you or anyone else not at Gibson could do. Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 20, 2022 Author Share Posted October 20, 2022 (edited) 19 hours ago, NighthawkChris said: Understood the frustration but nobody here is going to resolve how Italy gets its Gibsons. You’re doing the best you or anyone else not at Gibson could do. Sorry mate but do italian customers are different from the Americans ? Edited October 20, 2022 by marco mancini Quote Link to comment Share on other sites More sharing options...
NighthawkChris Posted October 20, 2022 Share Posted October 20, 2022 1 hour ago, marco mancini said: Sorry mate but do italian customers are different from the Americans ? No problem man but I can’t answer that. I’m just a regular guy who contributes here when I feel fit. I do not have anything whatsoever to do with Gibson the company, or their affairs. My point was that this discussion will not resolve anything to do with your woes. I would think nothing intentional is being done to screw Italians from getting their Gibson coming from the US. Gibson the company deals with entities they authorize - typically don’t sell directly to individuals as myself. I go to Guitar Center, Sweetwater, local music shops, etc. - all authorized dealers. Quote Link to comment Share on other sites More sharing options...
Eracer_Team Posted October 20, 2022 Share Posted October 20, 2022 (edited) Literally thousands of guitars hit USA stores, there's probably a percentage of damage, but literally thousands for sale Now to get across to Europe. Leaves Gibson in a truck, probably transferred to another truck. Probably put in a container with others, doubt they'd fly a container of guitars, so probably boat. Loaded on a boat, cruise across , container on to a truck, container unloaded at a sorting facility. Transferred to a Gibson authorized distribution center. Put on yet another truck(s). Finally make it to Italy. As side from QC issues, its a wonder all the headstock aren't broken off Edited October 20, 2022 by Eracer_Team 1 Quote Link to comment Share on other sites More sharing options...
Pinch Posted October 20, 2022 Share Posted October 20, 2022 2 hours ago, marco mancini said: Sorry mate but do italian customers are different from the Americans ? You pronounce "tutti frutti" much cooler. No, I hear you. It would appear they are overwhelmingly focusing on delivering to US retailers. It's likely both more convenient and a better market right now. Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 20, 2022 Author Share Posted October 20, 2022 1 hour ago, Pinch said: You pronounce "tutti frutti" much cooler. No, I hear you. It would appear they are overwhelmingly focusing on delivering to US retailers. It's likely both more convenient and a better market right now. Well i think you are spot on mate ,USA market is much profitable than the belly of Europe no wonder about that , but if you decide to give a dealer in Italy the official licence to sell Gibson Guitars they should be treated as fairly as you treat official gibson dealers in North America and that is not the case i'm afraid . Quote Link to comment Share on other sites More sharing options...
rct Posted October 20, 2022 Share Posted October 20, 2022 2 hours ago, marco mancini said: Well i think you are spot on mate ,USA market is much profitable than the belly of Europe no wonder about that , but if you decide to give a dealer in Italy the official licence to sell Gibson Guitars they should be treated as fairly as you treat official gibson dealers in North America and that is not the case i'm afraid . Take a basic economics course, and take Business 101. Review the history of the New World Order and the Global Marketplace, starting around 1984 or so. You need to understand international business and how it works, not that it is some personal thing where one country doesn't care about what another country gets from them. rct Quote Link to comment Share on other sites More sharing options...
Pinch Posted October 20, 2022 Share Posted October 20, 2022 3 hours ago, marco mancini said: Well i think you are spot on mate ,USA market is much profitable than the belly of Europe no wonder about that , but if you decide to give a dealer in Italy the official licence to sell Gibson Guitars they should be treated as fairly as you treat official gibson dealers in North America and that is not the case i'm afraid . I totally agree. Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted October 21, 2022 Share Posted October 21, 2022 On 10/20/2022 at 10:15 AM, marco mancini said: Sorry mate but do italian customers are different from the Americans ? The only thing that is different I think is in the USA and Canada the guitars have a lifetime warranty, and overseas there is a one year warranty. And obviously how the guitars get there, buy boat I am assuming. Quote Link to comment Share on other sites More sharing options...
Dub-T-123 Posted October 21, 2022 Share Posted October 21, 2022 RCT - that sounds like a lot of work. I just need to know that Gibson is woke and based Quote Link to comment Share on other sites More sharing options...
Pinch Posted October 21, 2022 Share Posted October 21, 2022 5 hours ago, Sgt. Pepper said: The only thing that is different I think is in the USA and Canada the guitars have a lifetime warranty, and overseas there is a one year warranty. Borderline criminal. Quote Link to comment Share on other sites More sharing options...
Eracer_Team Posted October 21, 2022 Share Posted October 21, 2022 @Pinch trust me, there are so many loopholes in the life time warranty it's not worth the paper its printed on. And who is the original owner, who keeps a guitar for a life time 1 Quote Link to comment Share on other sites More sharing options...
merciful-evans Posted October 23, 2022 Share Posted October 23, 2022 We had the same problem in the uk with Lancias. They always arrived broken. Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted October 23, 2022 Share Posted October 23, 2022 (edited) I think they send them out already snapped, so when you get it you are not disappointed, with a guitar that has headstock and neck that is still in one piece. All it takes is one UPS, FED EX, USPS, DHL ect, person to drop it, or to have thrown in the back of the truck and there you go. Edited October 23, 2022 by Sgt. Pepper Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 23, 2022 Author Share Posted October 23, 2022 6 hours ago, merciful-evans said: We had the same problem in the uk with Lancias. They always arrived broken. 🙂 Broken a bit like your government mate , inn'it ? 🙂 1 Quote Link to comment Share on other sites More sharing options...
marco mancini Posted October 23, 2022 Author Share Posted October 23, 2022 2 hours ago, Sgt. Pepper said: I think they send them out already snapped, so when you get it you are not disappointed, with a guitar that has headstock and neck that is still in one piece. All it takes is one UPS, FED EX, USPS, DHL ect, person to drop it, or to have thrown in the back of the truck and there you go. Dear Pepper , the problem are deliveries , guitars that the customer pays up front and it takes ages to come on the other side of the pond Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted October 23, 2022 Share Posted October 23, 2022 (edited) 19 hours ago, marco mancini said: Dear Pepper , the problem are deliveries , guitars that the customer pays up front and it takes ages to come on the other side of the pond Then buy a guitar made over on that side of the Pond. See, I'm solving worldwide shipping issues and I'm a dummy. And maybe don't pay for it up front. Find on is a store and play it. If you can't well you can't. Edited October 24, 2022 by Sgt. Pepper Quote Link to comment Share on other sites More sharing options...
merciful-evans Posted October 24, 2022 Share Posted October 24, 2022 Why not just use Thomann? They are already on this side of the pond. Easier to return too. 1 Quote Link to comment Share on other sites More sharing options...
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