Riverside Posted June 30, 2010 Share Posted June 30, 2010 I've complained before about the floaters in my LP... it's time for me to put an end to carping about burgs. I took VincentW up on his offer to make it right, and he's issued an RMA for me to return my LP to the factory (on their dime) for evaluation and potential replacement. Thanks to Gibson for doing the right thing. Link to comment Share on other sites More sharing options...
charlie brown Posted June 30, 2010 Share Posted June 30, 2010 I, personally, have never had a bad incident, with Gibson's CS. They have always been courteous, helpful, and in several cases, went beyond what I expected, or even asked for. Of course, I always try to be the same...courteous, understanding, and at the same time, clear, on what I need/want, or expect. It's really never been a problem, with them. And, it's only good business, in the first place. CB Link to comment Share on other sites More sharing options...
BigKahune Posted June 30, 2010 Share Posted June 30, 2010 Good to hear. Link to comment Share on other sites More sharing options...
jamman Posted July 1, 2010 Share Posted July 1, 2010 Good to hear it went well for you. I also have found , that Gibson has always done the right thing when it comes to taking care of the customer. hopefully your burg didn't have babies, lol !!!!! Link to comment Share on other sites More sharing options...
pohatu771 Posted July 1, 2010 Share Posted July 1, 2010 No chance Vincent wants to put an RMA on my LG-0, is there? Sure, it left (a different) factory 45 years ago and I'm not the original owner, but it needs some work done. Link to comment Share on other sites More sharing options...
rocketman Posted July 1, 2010 Share Posted July 1, 2010 That's great news. Hope it all works out... Link to comment Share on other sites More sharing options...
jnastynebr Posted July 1, 2010 Share Posted July 1, 2010 If they choose to remove the burgs, you should request that they send them back with the guitar and post pix. We have yet to see any photos of an actual burg. Link to comment Share on other sites More sharing options...
Wild_Rose Posted July 1, 2010 Share Posted July 1, 2010 ^hahah totally! Link to comment Share on other sites More sharing options...
T Bone Posted July 1, 2010 Share Posted July 1, 2010 Okay, newbie question time.... What's a burg? Glad to hear they're taking care of you. Is the repair shop currently open for business? (what with the flood and all). Need to know, as I'm about to have Guitar Center send them my sick Robot Les Paul Jr. Special (just exchanged for another, and the new one has robotic issues as well....). It's a great concept though, I hope we can get it running properly! Link to comment Share on other sites More sharing options...
Eracer_Team Posted July 1, 2010 Share Posted July 1, 2010 I for one have noticed a 2000% increase on Customer Service presence here on the forum.. guess they’re waiting for the construction crew to finish fixing the plant. But I’m glad they’re there so often now. Link to comment Share on other sites More sharing options...
Riverside Posted July 1, 2010 Author Share Posted July 1, 2010 Okay' date=' newbie question time.... What's a burg?[/quote'] http://forums.gibson.com/default.aspx?g=posts&t=33708 Link to comment Share on other sites More sharing options...
Big Bill Posted July 1, 2010 Share Posted July 1, 2010 Have them save the burg and post the picks, I would love to see how a jerky burg works. Link to comment Share on other sites More sharing options...
charlie brown Posted July 1, 2010 Share Posted July 1, 2010 Sounds like the "Trolls" that show up, on this forum, now and then. They rattle around, and screw things up, until the Mod's get rid of them. ;>) CB Link to comment Share on other sites More sharing options...
Jantha Posted July 1, 2010 Share Posted July 1, 2010 Freakin' burgs man... Gibson's gotta get a hold on this problem. Link to comment Share on other sites More sharing options...
pohatu771 Posted July 1, 2010 Share Posted July 1, 2010 The whole "burg" thing is a case of people making fun of someone whose first language isn't English. It happened multiple times to the same poster, in different threads. Link to comment Share on other sites More sharing options...
BigKahune Posted July 1, 2010 Share Posted July 1, 2010 I like the term. It works. It's kind of a humerous analogy. People are now fond of it. Okay, maybe there was some funnin' in the beginning. Link to comment Share on other sites More sharing options...
vincentw Posted July 2, 2010 Share Posted July 2, 2010 Glad to help. I'm just glad I live in Nashville and not a "burg." Link to comment Share on other sites More sharing options...
deepblue Posted July 2, 2010 Share Posted July 2, 2010 Its nice to hear about a happy ending. Link to comment Share on other sites More sharing options...
HeadCase Posted July 2, 2010 Share Posted July 2, 2010 ... better to have a happy ending. Link to comment Share on other sites More sharing options...
Riverside Posted July 2, 2010 Author Share Posted July 2, 2010 Its nice to hear about a happy ending. That remains to be seen. They didn't offer to cross-ship a new guitar... They have to "evaluate" it to see if the burg in fact exists. Presuming they determine that I wasn't lying, perhaps they'll send back something really nice... like one that doesn't rattle. With production shut down for another month or so, it looks like it might be awhile before I get anything back. Link to comment Share on other sites More sharing options...
Suicidehummer Posted July 3, 2010 Share Posted July 3, 2010 I'm still confused... what was really in that guy's (and your) guitar? Link to comment Share on other sites More sharing options...
Riverside Posted July 3, 2010 Author Share Posted July 3, 2010 I'm still confused... what was really in that guy's (and your) guitar? It sounds like a chunk of sawdust/shaving rattling around inside the chamber - not unlike a pick in an acoustic guitar. I'm not really sure what it is. Link to comment Share on other sites More sharing options...
Suicidehummer Posted July 3, 2010 Share Posted July 3, 2010 I wouldn't think sawdust or a chip of wood would make any noise inside a wooden guitar... Link to comment Share on other sites More sharing options...
Riverside Posted July 3, 2010 Author Share Posted July 3, 2010 I wouldn't think sawdust or a chip of wood would make any noise inside a wooden guitar... Maybe it's a large chip. I don't know what it is. Link to comment Share on other sites More sharing options...
Riverside Posted July 12, 2010 Author Share Posted July 12, 2010 Well, Fedex says it got there, and my rep says they'll ship me another one as soon as production picks up again. Thanks. Link to comment Share on other sites More sharing options...
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