deepblue Posted September 1, 2010 Share Posted September 1, 2010 I sent a letter to Grover. I asked about "drop in" tuners so no altering is required. First post is my letter to Grover. The next is their reply to me. What do you think....was he being a jerk or am I over sensitive? Letter to Grover... Hello... I have a Les Paul historic. Id like to install a get of Grover Rotomatics. I have been told they don’t just "drop in"...you need to ream to hole, and it also leaves unsightly holes visable from where the original Klusons used to be. Is there such a thing as a drop in for my historic?.....if not, perhaps in the future your design team would consider such a product? I know a lot of Les Paul players who would like to switch to Grover, but don’t want to alter their guitar in any way to accommodate the switch. A simple drop in replacement is what we need. Just food for thought. Thank you... Patrick Flaherty Grovers reply to me... Patrick; The hole size you will need is 25/64ths of an inch or 10mm. You will have to measure. If that does not work for you a mold for a new dimension is 10K . let me know if your Les Paul players would like to invest. Link to comment Share on other sites More sharing options...
dem00n Posted September 1, 2010 Share Posted September 1, 2010 I think its called brutal truth. :D Link to comment Share on other sites More sharing options...
Dub-T-123 Posted September 2, 2010 Share Posted September 2, 2010 That was definately rude. What kind of customer service is that? What a smart ***. Link to comment Share on other sites More sharing options...
BigKahune Posted September 2, 2010 Share Posted September 2, 2010 I think its called brutal truth. :D I would call it - insensitive jerk from Grover insults customer for no good reason. We all know this response SHOULD have been handled better. It really makes you wonder how bad some companies are run when they care so little about customer service that they would allow someone with the tact of moron send communications in their name. I'm crossing Grover off my list. I'll be telling everyone I can about the outrageous treatment dealt out by Grover "customer service". Link to comment Share on other sites More sharing options...
dem00n Posted September 2, 2010 Share Posted September 2, 2010 I would call it - insensitive jerk from Grover insults customer for no good reason. We all know this response SHOULD have been handled better. It really makes you wonder how bad some companies are run when they care so little about customer service that they would allow someone with the tact of moron send communications in their name. I'm crossing Grover off my list. I'll be telling everyone I can about the outrageous treatment dealt out by Grover "customer service". True, also i cant really defend em. They are only on my b.c. rich anyway, they do its job good. :D Link to comment Share on other sites More sharing options...
Artie Owl Posted September 2, 2010 Share Posted September 2, 2010 Holy Bugger, you guys need to chill. Just consider, in the run of a day, how many "this is what I think you need to do, so say we all" they get from people, on a regular basis. I think the guy is just tired of hearing the whole generalization of what people "need" based on their own preferences. Yes, he could have phrased it better, but at least you got a response. As for the recommendation well that's up to the LP community I suppose. Link to comment Share on other sites More sharing options...
Shnate McDuanus Posted September 2, 2010 Share Posted September 2, 2010 It's a brief response, and it's a little curt, but I didn't recognize anything particularly rude or offensive about it. I think he was just being as concise as possible. Link to comment Share on other sites More sharing options...
Jantha Posted September 2, 2010 Share Posted September 2, 2010 Hmm.. it's not over the top rude, but it's definitely condescending. I don't blame you if you're upset over it. Link to comment Share on other sites More sharing options...
cookieman15061 Posted September 2, 2010 Share Posted September 2, 2010 Lol yeah write him back and tell him there's 10,000 of us and we all wanna invest a dollar. Link to comment Share on other sites More sharing options...
yoda Posted September 2, 2010 Share Posted September 2, 2010 Grover has never been very tactful. ;) Link to comment Share on other sites More sharing options...
Blackie Posted September 2, 2010 Share Posted September 2, 2010 Grover has never been very tactful. ;) I knew it.........that guy was a jerk Link to comment Share on other sites More sharing options...
pete c Posted September 2, 2010 Share Posted September 2, 2010 ill put up 10k but i want all patten and copyrights. as well as all profits Link to comment Share on other sites More sharing options...
deepblue Posted September 2, 2010 Author Share Posted September 2, 2010 Thanks for the input guys. I myself thought he was being a little surly. Anyone do the math? It would take a mere 167 people x $60 to = $10k $10,020 to be exact. Bump the price to a more realistic $80 and its only 125 purchases. Perhaps we should all invest? lol Link to comment Share on other sites More sharing options...
Twiz Posted September 2, 2010 Share Posted September 2, 2010 Ouch. It definitely reads like they were being a little rude. If I had to guess, this is probably one of those questions that they get a lot, and they're probably just tired of answering it. Really, there's no excuse for acting like that, but I've worked in customer service before, and I've answered the same question a thousand times to different people...it wears on ya. So, in a way, I can empathize with that particular rep. Regardless, it was unprofessional to reply like that. More than likely it's a management/owners decision, and they probably have their reasons for not making tuners that fit. Why that is, I have no idea, but you can bet that they probably have some reason, and it probably has to do with money. I wish they'd make tuners that fit too. It seems dumb that they don't. I'd invest with you guys... Link to comment Share on other sites More sharing options...
Jeff-7 Posted September 2, 2010 Share Posted September 2, 2010 I would have answered back "Sure if any profits made after the initial investment of 10 grand were split among the investors." Some of you are giving way too much slack to the rep, it's not like Deep was a jerk about it in the first place, I know in most cases management would be contacted if a potential customer got a response like that and the person would be reprimanded at the least. Link to comment Share on other sites More sharing options...
GIANTRobOT42O Posted September 2, 2010 Share Posted September 2, 2010 it was slightly ******bagedly Link to comment Share on other sites More sharing options...
WahKeen Posted September 2, 2010 Share Posted September 2, 2010 I actually thought it was kind of funny. Unless he'd said it to me... <_< Link to comment Share on other sites More sharing options...
Tim Plains Posted September 2, 2010 Share Posted September 2, 2010 I think you should just go ahead and install Grovers if you really want them. You may think that the holes are unsightly but how often do you look at the back of your headstock and you surely can't see nothin' when you play the guitar...and yeah, he was being a prick. Link to comment Share on other sites More sharing options...
saturn Posted September 2, 2010 Share Posted September 2, 2010 Yeah. That last comment was very sarcastic. At first I kind of excused it by thinking, like some others, that Grover gets that question a lot. But then I thought more: 1. Grover is a "niche" company. What percentage of the population plays guitar, and how many of that group ever change tuners? How many of those people ever take the time to write to Grover? I doubt they are inundated with letters 2. If by chance Grover is inundated with those questions/suggestions, don't you think someone there would have concluded that demand is high enough to justify getting these new molds? It seems they would quickly pay for themselves in sales. So yeah, the guy is a ******. Link to comment Share on other sites More sharing options...
dem00n Posted September 2, 2010 Share Posted September 2, 2010 Mind you many guitar makers use those tuners. :D Link to comment Share on other sites More sharing options...
retrosurfer1959 Posted September 2, 2010 Share Posted September 2, 2010 I would expect that reply if you wanted them to make a specific tuner for a one off or a custom maker. I would guess that there's enough Gibson owners out there that they could recover costs without to much effort. Link to comment Share on other sites More sharing options...
DeVeeWee Posted September 2, 2010 Share Posted September 2, 2010 Sorry guys, but if this reply comes from customer service, it is way over the top. No excsuses. The story of the 10k should have been formulated properly! You can explain the expensive process by adding just one sentence. As a matter of fact, every company that receives a letter, like that from deepblue, should be thankful! This is first hand market research, for free! Link to comment Share on other sites More sharing options...
badbluesplayer Posted September 2, 2010 Share Posted September 2, 2010 Whoever wrote that response to you has no business working for Grover. All he had to say was that there wasn't enough demand right now to justify the expense of gearing up to manufacture a different product. People can understand that. Actually, $10,000 doesn't seem like a lot to spend for Grover to finally make a drop-in replacement. Link to comment Share on other sites More sharing options...
saturn Posted September 2, 2010 Share Posted September 2, 2010 I say you forward the link to this thread to Grover Link to comment Share on other sites More sharing options...
DeVeeWee Posted September 2, 2010 Share Posted September 2, 2010 I say you forward the link to this thread to Grover +1 saturn Link to comment Share on other sites More sharing options...
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