iddude Posted July 14, 2010 Share Posted July 14, 2010 I've noticed over the last month or so a number of Gibson Customer Service members getting involved in various topics in the forums. Anybody else notice this? Maybe I just didn't notice their posts previously. It's great they're getting involved in the forum. Link to comment Share on other sites More sharing options...
Dub-T-123 Posted July 14, 2010 Share Posted July 14, 2010 Yeah it's sort of a recent manifestation. I think it's nice. Link to comment Share on other sites More sharing options...
tazzboy Posted July 14, 2010 Share Posted July 14, 2010 Yeah I like it cause you can ask CS question and hopefully one the Gibson CS guys will answer it. Link to comment Share on other sites More sharing options...
NeoConMan Posted July 14, 2010 Share Posted July 14, 2010 Nice turn of events. I never understood why Gibson was so dead-set against employees posting here. Industrial espionage? Trade secrets? Proprietary information? Anytime the consumer can get info from the guys who actually put their hands on stuff for a living is a bonus. Managers and customer service opinions are only worth so much, give me the guy with dirty fingernails. Link to comment Share on other sites More sharing options...
Flight959 Posted July 14, 2010 Share Posted July 14, 2010 I got an email from the Gibson team last week thanking me for my contribution to the forums.... Thought it was Spam at first! Link to comment Share on other sites More sharing options...
brundaddy Posted July 14, 2010 Share Posted July 14, 2010 It's f-ing great! The perfect move to counter the cynics like myself, and a step in the right direction. It's of prime importance that potential customers (1st time and repeat alike) perceive that Gibson cares, whether they own one or not. Link to comment Share on other sites More sharing options...
pippy Posted July 14, 2010 Share Posted July 14, 2010 It's great that we can get some input from Gibson that's not just someone speculating or guessing. Link to comment Share on other sites More sharing options...
badbluesplayer Posted July 14, 2010 Share Posted July 14, 2010 I think its a great idea. Link to comment Share on other sites More sharing options...
cookieman15061 Posted July 14, 2010 Share Posted July 14, 2010 We'll see. Link to comment Share on other sites More sharing options...
craigh Posted July 14, 2010 Share Posted July 14, 2010 I likr thr idea, but I'll put in my normal dig about the time stamp. Please fix the time stamp. Craig Link to comment Share on other sites More sharing options...
Riffster Posted July 14, 2010 Share Posted July 14, 2010 I asked the question, I was thinking that maybe since the Gibson USA plant is closed due to the flooding management had asked employees to come in here but I was told that was not the reason which makes sense since there are Gibson employees in Europe posting in here as well. Link to comment Share on other sites More sharing options...
Thundergod Posted July 14, 2010 Share Posted July 14, 2010 I think it's great and it was about time they did it. It's good to be able to have info from guys inside Gibson. Link to comment Share on other sites More sharing options...
milod Posted July 14, 2010 Share Posted July 14, 2010 I think from what I've seen here, the guys actually know what a fingerboard might be used for when attached to a half-rounded chunk of board. <grin> Seriously, I think it's okay. Even if all they can do on certain topics is explain the corporate line, that's better than some times in the past when folks here were trying to figure out what the corporate line might be. And - hey, on certain questions such as, "is this model still being made," or "I had this problem and how can I get it corrected," it can't get much better than here. Seriously, this morning I got hit at work with a "has anybody heard about" question that was really easy for me to answer and even get some web references for. But if you didn't already have an idea of what you were looking for, it'd have been extremely difficult to know enough even to "google." It's the same sorta thing. It's potentially also a two-way street. If everybody here tends to agree that "X" kind of binding is a problem... maybe that's a good message for corporate to know. m Link to comment Share on other sites More sharing options...
Tim Plains Posted July 14, 2010 Share Posted July 14, 2010 I got an email from the Gibson team last week thanking me for my contribution to the forums.... Thought it was Spam at first! [biggrin] Must have been a mistake 'cause you're a f****** d*ck if I've ever met one. Link to comment Share on other sites More sharing options...
DAS44 Posted July 14, 2010 Share Posted July 14, 2010 I've seen them around, I really like it. It shows that some thought at least goes towards the forum. Link to comment Share on other sites More sharing options...
LPguitarman Posted July 14, 2010 Share Posted July 14, 2010 I like it too, but I would really like to see some of the actual people who make the guitars post here and chime in when appropriate. Would be nice to talk to the guys and gals that make those beautiful guitars. A little how to know how from the masters... Link to comment Share on other sites More sharing options...
vincentw Posted July 14, 2010 Share Posted July 14, 2010 Cool. Glad to know we're welcome at the party. Link to comment Share on other sites More sharing options...
Gibson4life Posted July 15, 2010 Share Posted July 15, 2010 I like it. I think it's a start. Plus it gives some insight from the guys who actually make the guitars. Link to comment Share on other sites More sharing options...
Tman5293 Posted July 15, 2010 Share Posted July 15, 2010 It's nice to know that we can get some advice from the people that make our guitars. Link to comment Share on other sites More sharing options...
Thundergod Posted July 15, 2010 Share Posted July 15, 2010 Cool. Glad to know we're welcome at the party. Wait... your name's not on the list:-k ;) Link to comment Share on other sites More sharing options...
Tim Plains Posted July 15, 2010 Share Posted July 15, 2010 The mods deleted my post. Oh come on, Flight and I are pals; we go way back... Link to comment Share on other sites More sharing options...
milod Posted July 15, 2010 Share Posted July 15, 2010 TG... U R bad... <grin> m Link to comment Share on other sites More sharing options...
saturn Posted July 15, 2010 Share Posted July 15, 2010 I can understand why the corporate higher ups might be worried about employees posting to Gibson Forums. You can sometimes never know how even the most simple statement might come back to bite you. A Gibson employee's post to the forum might be taken as an official Gibson statement, and that is something they would want to keep a tight control over. It's not like a talking conversation where the words are gone after they're spoken (unless of course it's recorded). They probably want anything that will go out in front of the public to be run past a lawyer first :- Link to comment Share on other sites More sharing options...
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