Gibson Brands Forums: Dreadful quality from Gibson USA. - Gibson Brands Forums

Jump to content

  • (5 Pages)
  • +
  • 1
  • 2
  • 3
  • 4
  • Last »
  • You cannot start a new topic
  • You cannot reply to this topic

Dreadful quality from Gibson USA.

#21 User is offline   FZ Fan 

  • Jumbo Go Away
  • Group: All Access
  • Posts: 6851
  • Joined: 15-October 13
  • LocationVirginia

Posted 04 January 2018 - 01:12 PM

View Postrct, on 03 January 2018 - 08:13 PM, said:

Send it back. Pictures on the internet do absolutely nothing. Returns are the only thing they understand.

rct


Maybe. Many people have returned guitars (and I bet they go right back out) and the quality still is not great. Until we just stop buying what they are selling this will continue.
0

#22 User is offline   Beerad12 

  • Advanced Member
  • Group: All Access
  • Posts: 288
  • Joined: 03-December 16

Posted 04 January 2018 - 02:37 PM

View PostMegafrog, on 04 January 2018 - 01:04 PM, said:

and a RD Artist from Sweetwater.

Speaking of.... When you gonna do a little show and tell with your new RD? Can't wait to see it and get your opinion on the guitar & pickups.
0

#23 User is offline   Beerad12 

  • Advanced Member
  • Group: All Access
  • Posts: 288
  • Joined: 03-December 16

Posted 04 January 2018 - 03:33 PM

View PostFZ Fan, on 04 January 2018 - 01:12 PM, said:

Maybe. Many people have returned guitars (and I bet they go right back out) and the quality still is not great. Until we just stop buying what they are selling this will continue.

I once took a chance on a scratch and dent flying v from AMS. In the end the big chip in the headstock was more than I could stand for the $200 reduction. Anyhow, what I found interesting was the person who purchased the guitar previously left a nice strap in the case (which I left in the case!! Haha). No one from AMS looked in that case once the guitar was returned or they didn't look very well. I also called AMS before I made the purchase and asked if they could tell me what or why the guitar qualified as scratch and dent i.e. where is the dent, what is the flaw, how big is the blemish, etc. They said they couldn't give me that info. I'll translate that for ya "they may look to make sure the same guitar is returned but they don't examine the guitars very well or send them back to Gibson for repair or correction" back to the warehouse ready for someone else to take a chance on it. My guess is Gibson has instructed most dealers to simply mark these guitars down a few hundred bucks and see if they can sell them as is. You gotta figure that $200 to $300 dollars off the list price is better for Gibson than paying to have the guitar shipped back to the factory, repaired / touched up, and then shipped back out to the online dealer. Gibson ain't gonna eat that cost and neither is the dealer. The only online dealer I've seen that shows images of scratch and dent guitars with the flaws pointed out is Sweetwater.
I understand the business end of this (even though based on credit ratings it hasn't helped!) but for a company with such a storied history of superb craftsmanship it is sad to see what seems like a lack of concern for quality control which stains the quality of the Gibson name. It's interesting because I like many others have experienced, some Gibson guitars are damn near flawless off the line and others have obvious issues like this. At the end of the day it is individual workers not doing a decent job, but when there are checkpoints in place to catch these issues and they still make it out of the factory and then out to the consumer you gotta start asking about the business culture or management oversight or lack there of at the manufacturer and dealer's businesses. Both contribute to these issues.
0

#24 User is offline   JayinLA 

  • Advanced Member
  • Group: All Access
  • Posts: 607
  • Joined: 24-December 15
  • LocationDTLA

Posted 05 January 2018 - 02:26 PM

Binding on a LP is scraped clean after the finishing process. They use a razor blade. I have a box of 100 razor blades that cost me $5. Not excusing the poor finish scraping job, but it is really something you can take car of in the time it takes to oil the fretboard if it bugs you.
0

#25 User is offline   Golden 

  • Advanced Member
  • Group: All Access
  • Posts: 883
  • Joined: 18-October 13

Posted 05 January 2018 - 03:07 PM

Yeah, final inspection, shouldn't happen but it does now and again. If your not happy with the guitar send it back but if thats the only concern its minor. Ask them for ten percent off. :) They'll probably sell it to the next guy for 20% off.

This post has been edited by Golden: 05 January 2018 - 03:08 PM

0

#26 User is offline   Leonard McCoy 

  • Advanced Member
  • Group: All Access
  • Posts: 369
  • Joined: 27-October 15

Posted 05 January 2018 - 04:23 PM

I don't believe for a second that the guitar came out of the factory like that—nor have I seen proof that it did. I do wonder, though, where the customer bought the instrument from and how guitars, and guitar shipping for that matter, are being handled there.

It's ridiculous to think any Gibson employee would scrape binding like that, and that the guitar would then be passed down to lacquering without anyone noticing such obvious defects. It also seems rather a defect in the finish itself (cracking in the finish), as if it hadn't been handled with care (exposure to sudden shifts in temperature, etc), or scraping caused by some sharp edge somewhere.

This post has been edited by Leonard McCoy: 05 January 2018 - 05:13 PM

2009 Gibson Les Paul Standard Ebony (Left-handed)
2002 Gibson "Goldtone" GA-15RV
1990 Ovation Legend L717 (A-bracing)

Finely transcribed Cat Stevens Guitar Tabs (fan project)

"Believe me when I say that some of the most amazing music in history
was made on equipment that's not as good as what you own right now."óJol Dantzig, founder of Hamer Guitars
0

#27 User is offline   FZ Fan 

  • Jumbo Go Away
  • Group: All Access
  • Posts: 6851
  • Joined: 15-October 13
  • LocationVirginia

Posted 05 January 2018 - 04:29 PM

View PostLeonard McCoy, on 05 January 2018 - 04:23 PM, said:

I don't believe for a second that the guitar came out of the factory like thatónor have I seen proof that it did. I do wonder, though, where he bought the instrument from and how guitars, and guitar shipping for that matter, are being handled there.

It's ridiculous to think any Gibson employee would scrape binding like that, and that the guitar would then be passed down to lacquering without anyone noticing such obvious defects. It also rather seems a defect in the finish itself (cracking in the finish), as if it hadn't been handled with care (exposure to sudden shifts in temperature, etc).


Gibson does scrap the binding. I've seen it on tour videos on YT.
0

#28 User is offline   Megafrog 

  • Advanced Member
  • Group: All Access
  • Posts: 966
  • Joined: 17-November 16
  • LocationSouthern Pennsylvania

Posted 06 January 2018 - 03:06 PM

View PostBeerad12, on 04 January 2018 - 02:37 PM, said:

Speaking of.... When you gonna do a little show and tell with your new RD? Can't wait to see it and get your opinion on the guitar & pickups.


OK, I spoke too soon on the quality. I just had the guitar delivered today and the pictures that Sweetwater took really don't do the guitar "justice". If you look at the tuners, they are angled different directions. The silk screen that says only a Gibson is good enough is angled too. Sweetwater will be sending me an exchange as I really don't want a guitar that symmetrically is off like this. They rechecked their pictures and said that they shouldn't have let this one out the door as it is clearly a b-stock. They also said that Gibson shouldn't have let it out the door either. The rest of the guitar does look good and it does play well. The pickups do articulate well distorted and it has a very thick, deep sound to it, perfect for metal.

Posted Image

Posted Image

This post has been edited by Megafrog: 06 January 2018 - 03:08 PM

Equipment:
I have guitars, amps, pedals, cables, various other things and a strong affinity for short signature lines. . .
0

#29 User is offline   Megafrog 

  • Advanced Member
  • Group: All Access
  • Posts: 966
  • Joined: 17-November 16
  • LocationSouthern Pennsylvania

Posted 06 January 2018 - 03:27 PM

I want to clarify that my RD that is soon to be exchanged, is not an example of dreadful quality but it is an example of careless workmanship and a lack of QA. Personally I want a $2k guitar to be spot on. These are mistakes that I would expect on a hundred dollar Epiphone and not a real deal, limited edition Gibson.
Equipment:
I have guitars, amps, pedals, cables, various other things and a strong affinity for short signature lines. . .
0

#30 User is offline   ChristopherJ 

  • Advanced Member
  • Group: All Access
  • Posts: 111
  • Joined: 04-January 11

Posted 06 January 2018 - 04:31 PM

View PostLeonard McCoy, on 05 January 2018 - 04:23 PM, said:

I don't believe for a second that the guitar came out of the factory like thatónor have I seen proof that it did. I do wonder, though, where the customer bought the instrument from and how guitars, and guitar shipping for that matter, are being handled there.

It's ridiculous to think any Gibson employee would scrape binding like that, and that the guitar would then be passed down to lacquering without anyone noticing such obvious defects. It also seems rather a defect in the finish itself (cracking in the finish), as if it hadn't been handled with care (exposure to sudden shifts in temperature, etc), or scraping caused by some sharp edge somewhere.


So you believe rough shipping caused the problem and not Gibson? HA HA! Nonsense! I sent back an R8 that was dreadful. This was just one issue it had. The binding was so badly orange peeled it made a noise when I slid by fingers along the neck (like a washboard). It also had such a big ledge from the binding being scraped too far that it was impossible to play:

Posted Image

Posted Image
1

#31 User is offline   FZ Fan 

  • Jumbo Go Away
  • Group: All Access
  • Posts: 6851
  • Joined: 15-October 13
  • LocationVirginia

Posted 06 January 2018 - 04:35 PM

View PostMegafrog, on 06 January 2018 - 03:27 PM, said:

I want to clarify that my RD that is soon to be exchanged, is not an example of dreadful quality but it is an example of careless workmanship and a lack of QA. Personally I want a $2k guitar to be spot on. These are mistakes that I would expect on a hundred dollar Epiphone and not a real deal, limited edition Gibson.


You tell'em. I keep arguing about the quality of Chinese Vs. American guitars with my wife's uncle. He loves his Chinese junk. I keep telling him I will visit you in the hospital when you get cancer from the asbestos in you binding from your quality Chinese guitar.
0

#32 User is offline   jdgm 

  • Now's The Time!
  • Group: All Access
  • Posts: 6935
  • Joined: 05-January 12
  • LocationIt's nice to be anywhere

Posted 06 January 2018 - 04:43 PM

View PostMegafrog, on 06 January 2018 - 03:27 PM, said:

I want to clarify that my RD that is soon to be exchanged, is not an example of dreadful quality but it is an example of careless workmanship and a lack of QA. Personally I want a $2k guitar to be spot on. These are mistakes that I would expect on a hundred dollar Epiphone and not a real deal, limited edition Gibson.


This thing about the angled tuners....we've had it before more than once.
I did have a pic of the back of a Gibson Pat Martino headstock which was laughable, it was so awfully done.
All it would take is a simple card template. They must know and not care. Very bad.

A few months ago a member asked in a thread if a Gibson LP was fake, and showed pics. It was my opinion that it must be real because of the badly positioned tuners. Absolutely serious.

This post has been edited by jdgm: 06 January 2018 - 04:46 PM

1

#33 User is offline   ChristopherJ 

  • Advanced Member
  • Group: All Access
  • Posts: 111
  • Joined: 04-January 11

Posted 06 January 2018 - 04:46 PM

View PostFZ Fan, on 06 January 2018 - 04:35 PM, said:

You tell'em. I keep arguing about the quality of Chinese Vs. American guitars with my wife's uncle. He loves his Chinese junk. I keep telling him I will visit you in the hospital when you get cancer from the asbestos in you binding from your quality Chinese guitar.


See my post in the thread below. The plug in the fretboard must have been where they drained the asbestos out.

http://forum.gibson....31#entry1906731
0

#34 User is offline   FZ Fan 

  • Jumbo Go Away
  • Group: All Access
  • Posts: 6851
  • Joined: 15-October 13
  • LocationVirginia

Posted 06 January 2018 - 05:00 PM

View PostChristopherJ, on 06 January 2018 - 04:46 PM, said:

See my post in the thread below. The plug in the fretboard must have been where they drained the asbestos out.

http://forum.gibson....31#entry1906731


Disgusting.
0

#35 User is offline   Beerad12 

  • Advanced Member
  • Group: All Access
  • Posts: 288
  • Joined: 03-December 16

Posted 06 January 2018 - 05:18 PM

View PostMegafrog, on 06 January 2018 - 03:27 PM, said:

I want to clarify that my RD that is soon to be exchanged, is not an example of dreadful quality but it is an example of careless workmanship and a lack of QA. Personally I want a $2k guitar to be spot on. These are mistakes that I would expect on a hundred dollar Epiphone and not a real deal, limited edition Gibson.

Well damn! I hate for you, but it sounds like you are gonna get a new guitar so hopefully that one is better. Mostly aesthetic issues but the tuner is a problem. I'm with you though, for 2k I'd want it 10/10 too. Glad Sweetwater owned up to sending you what they deemed a "b stock guitar" but it does seem odd that they also tell you "we shouldn't have let that one out the door" and yet it was sent out the door. This is my thing about QC. Who is actually doing it?, is someone actually doing it?, or is it a fictitious fall guy companies blame when you bust their chops for sending you sub par craftsmanship? This guitar specifically, made it through gibsons QC process and then passed Sweetwaters inspection too. Hmmm. The tuners alone should have been caught by both companies.
Gibson ultimately sent the guitar out for sale but if Sweetwater would have sent it back stating this guitar doesn't pass our benchmark for quality & consistency and we arent going to pass that along to our customers, (multiplied by however many times product returns need to be done) that might start to get their attention. I think the online and brick and mortar dealers have way more influence on these issues being rectified than we realize, they are just not demanding better for their customers. I'll be curious to see if this guitar shows back up on Sweetwaters site at a reduced price!!
0

#36 User is offline   Beerad12 

  • Advanced Member
  • Group: All Access
  • Posts: 288
  • Joined: 03-December 16

Posted 06 January 2018 - 05:26 PM

View PostFZ Fan, on 06 January 2018 - 05:00 PM, said:

Disgusting.

Wow, just wow! That's a pricy guitar too! In that post they also touched on an important question. How was a setup preformed by Gibson or sweetwater with that issue?
0

#37 User is offline   Megafrog 

  • Advanced Member
  • Group: All Access
  • Posts: 966
  • Joined: 17-November 16
  • LocationSouthern Pennsylvania

Posted 06 January 2018 - 07:22 PM

View PostBeerad12, on 06 January 2018 - 05:18 PM, said:

Well damn! I hate for you, but it sounds like you are gonna get a new guitar so hopefully that one is better. Mostly aesthetic issues but the tuner is a problem. I'm with you though, for 2k I'd want it 10/10 too. Glad Sweetwater owned up to sending you what they deemed a "b stock guitar" but it does seem odd that they also tell you "we shouldn't have let that one out the door" and yet it was sent out the door. This is my thing about QC. Who is actually doing it?, is someone actually doing it?, or is it a fictitious fall guy companies blame when you bust their chops for sending you sub par craftsmanship? This guitar specifically, made it through gibsons QC process and then passed Sweetwaters inspection too. Hmmm. The tuners alone should have been caught by both companies.
Gibson ultimately sent the guitar out for sale but if Sweetwater would have sent it back stating this guitar doesn't pass our benchmark for quality & consistency and we arent going to pass that along to our customers, (multiplied by however many times product returns need to be done) that might start to get their attention. I think the online and brick and mortar dealers have way more influence on these issues being rectified than we realize, they are just not demanding better for their customers. I'll be curious to see if this guitar shows back up on Sweetwaters site at a reduced price!!


I am sure they will be selling it off as a "demo" unit. My replacement is supposedly coming in the end of February. I would keep this at the right price but for 2K, it isn't worth it. I buy and sell guitars and this would sell at a sizable loss if and when I decide to flip it.
Equipment:
I have guitars, amps, pedals, cables, various other things and a strong affinity for short signature lines. . .
0

#38 User is offline   Megafrog 

  • Advanced Member
  • Group: All Access
  • Posts: 966
  • Joined: 17-November 16
  • LocationSouthern Pennsylvania

Posted 06 January 2018 - 07:26 PM

View PostChristopherJ, on 06 January 2018 - 04:46 PM, said:

See my post in the thread below. The plug in the fretboard must have been where they drained the asbestos out.

http://forum.gibson....31#entry1906731


That is absolutely awful. Crap like that should be getting people fired at Gibson. I really think that the only way Gibson will improve their quality is if enough customers protest with their wallets. This guitar and possibly a HP SG were my only two planned Gibson purchases for this year however from the 2017 model year I purchased 11 guitars. This is a shame.
Equipment:
I have guitars, amps, pedals, cables, various other things and a strong affinity for short signature lines. . .
0

#39 User is offline   FZ Fan 

  • Jumbo Go Away
  • Group: All Access
  • Posts: 6851
  • Joined: 15-October 13
  • LocationVirginia

Posted 06 January 2018 - 07:39 PM

View PostMegafrog, on 06 January 2018 - 07:26 PM, said:

That is absolutely awful. Crap like that should be getting people fired at Gibson. I really think that the only way Gibson will improve their quality is if enough customers protest with their wallets. This guitar and possibly a HP SG were my only two planned Gibson purchases for this year however from the 2017 model year I purchased 11 guitars. This is a shame.


I've said it before and I will say it again. It is written on the back of the head stock of that RD "Only A Gibson Is Priced High Enough". Henry need to go now, He is driving the company to an early grave.
1

#40 User is offline   charlie brown 

  • Lunatic Fringe
  • Group: All Access
  • Posts: 18634
  • Joined: 16-June 08

Posted 06 January 2018 - 08:57 PM

Gibson must be in real "trouble!" I spoke, recently, with my preferred dealer, about IF/When they
might start selling Gibson and Epiphone Electric's, once again. (They still are a 5-Star dealer,
for Gibson Montana acoustics.) I was told, that one of the other (main) reasons, besides the one's
I mentioned in my previous post, they've stopped (for now) selling Gibson Electrics, is that Gibson
USA WON'T honor=ship their orders. My dealer pays it's billing, in a timely manner, so it's not THAT.
According to the person I spoke to, who I've known for years, they've tried to get their Gibson USA
orders filled, but those were constantly delayed or "back ordered," to the point my dealer finally
told them to "forget it," as my dealer was losing sales, and customers, because of Gibson not honoring
those orders! WHY, would they treat an otherwise great, albeit "Brick & Mortar," dealer that way,
unless they're having serious production difficulties, as well as financial. [unsure] [tongue]

It's obvious, by my last SG purchase (different dealer=Sweetwater), that Gibson USA can Still produce
a great product, IF/When they want to! But, there sure seems to be a lot of stupid little problems,
that should never, ever, be an issue, much less get out of the factory. "Stuff Happens,"...once in
a while, I get that! But, even I've seen things on $6,000+ dollar Gibson Memphis, as well as "Custom
Shop" stuff, that was totally absurd! Like no thought or care was given to (so called) QC, at all.

I really hate to see this, at all, much less as often as it happens nowadays. [crying]

CB
1

Share this topic:


  • (5 Pages)
  • +
  • 1
  • 2
  • 3
  • 4
  • Last »
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users